Salesforce Developer System Engineer

Hymavathi P *********.******@*****.*** 425-***-****

Salesforce Developer/Admin

Professional Summary

• Over 6 years of professional IT experience in Development, Implementation, Configuration in Salesforce and as a System Engineer.

TECHNICAL EXPERTISE:

• Lightning, Force.com, Apex Classes, Apex Triggers, Apex Scheduler, Batch Apex, SOQL, SOSL, Visual Force, Aura Components, Lightning Web Components (LWC), Service Cloud, SFDX, Visual studio, Java, JavaScript, JSON, HTML5, CSS and Web Services (SOAP, REST).

CERTIFICATIONS:

• Salesforce Certified Platform Developer II

• Salesforce Certified Platform Developer I

• Salesforce Certified Administrator

EDUCATION:

• Bachelor of Technology - Electrical and Electronics Engineering JNTU Anantapur, India 2012 – 2016. EXPERIENCE

Employer: SRCS Solutions Inc

Client: Kohlberg Kravis Roberts & Co., - New York, NY 12/2022-Till Date Role: Salesforce Developer

KKR & Co. Inc., also known as Kohlberg Kravis Roberts & Co., is an American global investment company that manages multiple alternative asset classes, including private equity, energy, infrastructure, real estate, credit, and, through its strategic partners, hedge funds.

Responsibilities:

• Proficient in Salesforce customization and developed complex business logics through Apex Triggers, Batch class, scheduled apex and automation process, field updates, workflow rules, email alerts through Flows, process builder and workflows.

• Created relationships among objects using Lookup and Master-detail relations and enforced data quality by configuring validation rules to block the entry of inaccurate or invalid data.

• Proficient in salesforce configuration stuff like Profiles, Roles, Page Layouts, Record Types and configured the Permissions based on the Organization hierarchy requirements.

• Developed reusable Lightning web and aura components, enhancing visualization with SLDS, Research and develop workaround solutions for Lightning Web Component (LWC) limitations.

• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

• Proficient in integrating external applications via Apex SOAP/WSDL, REST Web Services, and Apex Callouts and Implemented custom settings, Custom Meta data for static application configuration and integration management, including API credential storage and connection settings. Client: Wells Fargo – Bangalore, India 06/2019-11/2021 Role: Salesforce Developer/Admin

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company, Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance. Responsibilities:

• Developed several Custom Reports & Dashboards that are used by Business user and Managers.

• Customized Salesforce objects, tabs, validation rules, and formula fields and Developed custom Email services for inbound and outbound emails.

• Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side.

• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

• Supported service cloud and implemented service cloud features like automated case resolutions, Email-to-Case implementation, Case Management and Omni-Channel.

• Managed deployments and builds using Jenkins and GitHub and Collaborated on GIT for efficient team coding.

• Utilized Agile methodologies, including daily scrums, for collaborative development and worked closely with Product Owners, Salesforce business teams, and technology partners to gain customer insights. CSS Corp Private Limited - Bangalore, India 08/2018-06/2019 Client: Plivo communications pvt ltd

Role: Salesforce Admin/Developer

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s APIs and SDKs to quickly integrate voice and SMS capabilities into their applications.

Responsibilities:

• Designed and developed front-end presentation logic using HTML, CSS, and JavaScript.

• Developed applications using Spring frameworks, emphasizing Exception Handling and OOPS concepts.

• Played a key role in requirement gathering and documentation.

• Worked on Salesforce.com, creating custom user interfaces with APEX and Visualforce pages, and designing native reports and dashboards.

• Demonstrated proficiency in SFDC administrative tasks, including Profiles, Permission Sets, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks, and actions. Client: Nall Soft Tech Private Limited - Hyderabad, India 05/2016-08/2018 Role: System Engineer

Responsibilities:

• Responsible to Monitoring Incident queue and working on incidents which are assigned in UNIX queue.

• Administered user and group settings, memory, and CPU upgrades.

• Building servers and completing post activities, Installing and upgrading packages using RPM/YUM.

• Having administrative knowledge in AWS services like EC2, S3.

• Gathered user requirements and involved in all SDLC phases like analysis, design, deployment and implementation.

• Used Java and Java EE Web applications to create fully integrated client management systems.

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