Customer Service Sales Associate
Resume:
Brenda D Metheny
Morgantown, WV 26505
**********@*****.***
Professional Experience
Customer Service Sales Associate June 4, 2018 ~ Oct. 27, 2018
HSN (Home Shopping Network)
Work from Home
Process customers orders over the phone by item number or item look up.
Update customers demographics
Transfer calls to different locations
Patient Account Analyst March 2007 ~ June 2008
University Health Associates
Morgantown, WV
Processed insurance claims and denials from various insurance company.
Made outgoing phone calls.
Made copies and did incoming and outgoing mail.
Secretary III February 2003 ~ March 2007
University Health Associates to
Morgantown, WV
Worked for the department of Clinical Trials Research Unit
Attending meetings and prepared minutes
Answered phone, took messages, and transferred calls.
Processed incoming and outgoing mail.
Assisted the nurses and supervisors by making copies, filing, and running errands.
Patient Service Representative July 2002 ~ February 2003
University Health Associates
Morgantown, WV
Able to do multitasking and type 50 to 60 words per minute.
Worked for the department of Dermatology and Neurology
Took incoming phone calls to schedule appointments.
Took incoming phone calls for prescription drug refills.
Updated patient’s demographic and insurance information
Worked in the call center as well as the front desk.
Brenda Metheny
Resume, Page 2
Professional Experience (Cont.)
Owner and Operator February 1995 ~ September 2012
Country Cuts Hair Salon
Morgantown, WV
Performed haircuts, permanent waves, and hair coloring.
Answered the phone to schedule appointments.
Purchased products and kept inventory.
Responsible for preparing my taxes.
Skills and Abilities
Typing speed of 40 to 50 wpm
Able to multitask in a busy environment.
Very proficient in Microsoft Word and Excel
Excellent customer service and communication skills
Able to solve problems and misunderstandings.
Education
Received certificate for Medical Terminology, Morgantown Vocational Center, Morgantown, WV ~ October 2002
Attended Morgantown Beauty College, Morgantown, WV, received License ~ February 1995
Graduated and received diploma from Morgantown High School, Morgantown, WV ~ June 1973
References Available Upon Request
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