Patient Access Appointment Scheduling

MARY AMMONS

Location: Ocoee, FL

Phone No: 404-***-**** Email: ad51mk@r.postjobfree.com

CAREER PROFILE SUMMARY

Experienced healthcare professional with over two decades of dedicated service in patient access and administrative roles. Known for exceptional communication skills and a commitment to ensuring patients' comfort, privacy, and satisfaction. Proficient in accurately verifying and matching doctor's orders, managing appointment scheduling, and facilitating seamless patient registration processes. Adept at handling inquiries, managing administrative tasks, and maintaining precise documentation. Skilled in inventory management, supply ordering, and fostering positive relationships with medical staff and patients alike. Committed to upholding regulatory compliance and optimizing operational efficiency within healthcare settings.

KEY COMPETENCIES

Patient-Centric Approach: Prioritized patient comfort and privacy, ensuring a welcoming and smooth registration experience while extending hospitable greetings and providing comprehensive assistance.

Administrative Proficiency: Demonstrated strong organizational abilities in scheduling appointments, managing incoming communications, and efficiently handling administrative tasks such as document management and supply ordering.

Attention to Detail: Verified doctor's orders, insurance coverage details, and appointment scheduling information to guarantee accuracy and minimize discrepancies, contributing to precise billing and optimal patient care.

Communication Skills: Facilitated effective communication with patients, healthcare professionals, and doctor's offices, ensuring clarity, efficiency, and timely resolution of inquiries and requests.

KEY SKILLS AND QUALIFICATIONS

Organization

Appointment scheduling

Patient registration

Supply management

Inventory monitoring

Document management

Customer service

Data accuracy

Team Collaboration

Regulatory Compliance

Microsoft office proficient

Insurance verification

Co-pay collection

Call handling

Teamwork

Problem-solving

Hospitality

Record keeping

WORK EXPERIENCE

Technical Extender Wellstar Paulding Hospital, Dallas, GA Jan 2015 - Jun 2023

Utilized excellent communication skills to check patients in for tests, prioritizing their comfort and privacy throughout the process.

Demonstrated a keen attention to detail in ensuring the alignment of doctor's orders with scheduled tests, collaborating closely with medical staff as needed.

Facilitated effective communication with doctors' offices to obtain necessary orders, maintaining clarity and efficiency in the process.

Displayed strong organizational abilities in scheduling patient appointments, optimizing resource utilization and enhancing overall patient flow.

Responsibly managed incoming faxes and phone calls, promptly addressing inquiries and providing assistance as required.

Played a key role in inventory management by accurately ordering and monitoring supplies, contributing to the smooth operation of departmental activities.

Patient Access Services (PAS) Registration Specialist Wellstar Cobb Hospital, Austell, GA 2008 - 2014

Demonstrated proficiency in efficiently checking patients in for tests, ensuring a smooth and welcoming registration experience.

Meticulously verified and matched doctor's orders to scheduled tests, prioritizing accuracy and patient safety.

Skillfully managed the collection of co-pays and coordinated appointment scheduling, fostering positive patient interactions and satisfaction.

Thoroughly verified insurance coverage details, guaranteeing precise billing and minimizing potential discrepancies.

Professionally handled incoming calls, providing knowledgeable and courteous assistance to patients and healthcare professionals.

Effectively managed various administrative tasks, including document copying and supply ordering, contributing to the seamless functioning of departmental operations.

Patient Access Specialist, Cobb Hospital, Austell, GA 2003 – 2008

Diligently conduct thorough interviews with patients and their representatives to gather comprehensive demographic, financial, and insurance information crucial for accurate billing and effective account management.

Ensure compliance with regulatory requirements by obtaining all necessary consents and attestations from customers.

Effectively coordinate the collection of estimated patient liabilities, including co-payments and deductibles, fostering transparency and accountability in financial transactions.

Utilize advanced verification techniques to assess insurance benefits and coverage for both inpatient and outpatient services, contributing to precise billing and optimal reimbursement.

Provide exemplary customer service by promptly addressing inquiries and offering detailed explanations regarding services and account-related matters.

Employ analytical skills to identify and resolve customer concerns expediently, following established protocols and procedures to ensure customer satisfaction and retention.

Greeter, Cobb Hospital, Austell, GA 2001 – 2003

Extend a warm and hospitable welcome to arriving patients, cultivating a positive and inviting environment within the facility.

Thoroughly verify and confirm patients' appointments, meticulously ensuring the accuracy of scheduling details.

Scrutinize patient orders, diagnosis codes, and signatures to uphold data accuracy and integrity, contributing to the efficiency of healthcare operations.

Attend to all patient inquiries, concerns, and requests with attentiveness and empathy, providing comprehensive assistance and guidance as needed.

Facilitate the patient registration process by skillfully signing them in for procedures and liaising with relevant medical personnel to streamline the process.

Maintain effective communication channels with doctor's offices, proactively addressing patient orders and inquiries to facilitate seamless healthcare delivery.

File Clerk, Cobb Hospital, Austell, GA 1995 – 2003

Execute meticulous organization and maintenance of filing systems, ensuring the efficient retrieval and storage of documents and films for optimal operational efficiency.

Responsibly manage incoming calls, promptly directing inquiries to the appropriate departments and personnel, maintaining professionalism and accuracy in communication.

Facilitate the retrieval of films from doctor's offices, maintaining meticulous records and documentation of transactions to ensure accountability and traceability.

Methodically file and organize doctor reports according to established protocols, contributing to the accessibility and accuracy of essential medical information within the healthcare system.

COMMUNITY ACTIVITIES

Community Outreach 2007 – 2013

Participant in Susan G. Komen Race for the Cure, Volunteer for seniors and additional community programs.

REFERENCES

Available Upon Request

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