Customer Service Assistant Manager
Resume:
Lisa Gadd
Floyd, VA *****
*********@*****.***
Proficient in analysis and evaluation of performance criteria, troubleshooting of deficiencies requiring additional training. Research programs and incentives for performance enhancement. Hands on training in employment programs, assistance to employers and employees to improve relations between employers and employees.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service Associate
Circle K - Floyd, VA
October 2021 to Present
All credit, cash transactions, customer service representative Shift Leader
Dollar General - Floyd, VA
April 2020 to October 2022
Acting manager, trainer on duty, supervisor in absence of general manager Assistant Manager
Nandys Candy INC. - Meadows of Dan, VA
August 2016 to January 2019
Assistant manager duties
Training, cash transactions, inventory, sales transactions Machine Operator
Narrowflex Elastic - Stuart, va
April 2017 to October 2017
Operation of braid machines, technical problemsolving, shipping of finished products McDonalds Crew Member
McDonald's - Hillsville, VA
January 2016 to August 2016
Provided customer service, all financial transactions. Education
Bachelor's in Secondary lit/lang and elementary certification Stockton College of New Jersey - Pomona, NJ
January 1989 to May 1993
Bachelor's in Liberal arts
Richard Stockton College of NJ
May 1986 to May 1992
Skills
• Scheduling
• Training
• Management
• Sales
• Inventory
• Microsoft Word
• Cash Handling
• Customer Service Skills
• Inventory Management
• Merchandising
• Word
• Team Building
• Excel
• Basic Math
• English
• Inside Sales
• Teaching
• Classroom Management
• Negotiation
• Special Education
• Research
• Customer Service
• Tutoring
• Curriculum Development
• Supervising Experience
• Experience Working With Students
• Applied Behavior Analysis
• Childcare
• Behavior Management
• Experience with Children
• Writing Skills
• Social Work
• Behavioral Therapy
• Special Needs
• Organizational Skills
• Data Entry
• Data Collection
• Microsoft Office
• Developmental disabilities experience
• Behavioral Health
• Conflict Management
• Computer literacy
• Computer skills
Certifications and Licenses
Teaching Certificate
Present
Head teacher, dept. Of juvenile justice. Henry co. Florida. Alternative secondary teacher, Cape may, NJ. Employment counselor, commission for the Blind, Cape may, Nj. Vocational counselor, institute for human development, Atlantic city NJ, sales associate, Gloucester, Atlantic, and Cape May counties. Driver's License
Assessments
Inside Sales — Highly Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Verbal Communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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