West Virginia Customer Service
Resume:
Michael Alexander Waddy
Charleston, WV. 25302
Phone 681-***-****)
************@*****.***
Objective
To obtain a position within your company which will give me the opportunity to fully utilize my training and expertise.
Education
July 2005 – September 2005
West Virginia State Community and Technical College
Charleston, WV
Certificate of Completion
Finished with a 3.7 GPA
January 2003 – June 2004
West Virginia Junior College
Charleston, WV
CIT/IT Dual associate degree
Graduated with a 3.5 GPA
Electronic Computer Programming Institute (ECPI)
Richmond, Virginia
Certificate of Completion of Completion
Graduated with a 3.6 GPA
Professional Experience
Computer Room Attendant
American Job Center (Title V)
June 2023 – Present
• Help visitors with job search and resume building.
• Use Excel to enter all visitors to the computer room on the spreadsheet.
• Help visitors in the Senior Service Program (Title V) with installing apps on their tablets.
Receptionist
SCSEP (Senior Community Service Employment Program
September 22,2022-December 31, 2022
● Answer phone calls for various places in the building giving out assistance for various programs like Jobs & Hope, SCSEP Title 5, HRDF, Workforce WV
West Virginia Department of Health
March 29, 2021 - August 13, 2021
• Call respondents on the phone and gather information about the health of US residents.
• Call cell phones and Lan lines
• Verify the number called is the correct number.
• Do not talk to respondents who are at work or driving.
Enumerator
U.S. Census Bureau
July 15, 2020 – October 31, 2020
• Going door to door of residents who have not turned in their 2020 Census forms.
• Help residents fill out their 2020 Census forms.
• Assure everyone in the household is counted in the Census.
Level II Analyst
Artech/CDI Charleston, WV
January 2019 – March 2019
• Take incoming calls from Ameriprise Personnel
• Handle password resets
• Handle login requests
• Help with printers and various other office equipment.
• Opened and closed Level II trouble tickets
• Make sure all trouble tickets were handled appropriately.
Office Assistant
State of West Virginia via
(Goodwill Industries of Kanawha Valley)
Charleston, WV
August 2018 – December 2018
• Open incoming mail for the day
• Sort clothing vouchers for all stores
• Audit vouchers for Accounts Payable
Imaging Operator
State of West Virginia via
(Goodwill Industries of Kanawha Valley)
March 2018 – June 2018
• Update files of fatalities in West Virginia
• Scan Documents to be saved in database.
• Enter data in Excel Spreadsheet
• File data accordingly
Customer Service (Retail)
YWCA Charleston via (Preston Aging)
Charleston, WV
January 2017 – August 2017
• Take in clothing donations and other donations of effective use.
• Place clothing donations on racks to be sold to customers.
• Ring up and check out customers after shopping.
• Keep the store tidy and uncluttered.
Customer Service
Live Nation (Ticketmaster)
Charleston, WV
September 2016 – December 2016
• Take in incoming calls from customers wanting to buy, exchange, refund or sell tickets.
• Setting up tickets to be picked up at will call or delivered through the mail.
• Fill out forms to send to vendors to get refunds.
• Interact with customers and give full attention to their needs.
Technical Customer Support (Level II)
Ibex Global
Charleston, WV
May 2016 – August 2016
• Take incoming calls from customers having trouble with their internet, cable, or phone.
• Troubleshoot customers equipment.
• Repair customers equipment or dispatch technician out to customers residence
• Opened and closed Level II trouble tickets
• Make sure all tickets are handled appropriately.
Office Assistant
West Virginia Bureau of Senior Services via (Preston Aging)
Charleston, WV
February 2016 – March 2016
• Answer incoming calls from clients wanting to have their Medicare services updated.
• Make a list of medications taken by the client to see if they are eligible for extra help.
• Transfer calls to agents working on the client's case to get the most out of Medicare services.
Office Assistant
West Virginia State Fire Marshal Office via (Goodwill Industries)
Charleston, WV
March 2015 – November 2015
• Operate telephone Switchboard to answer, screen, or forward calls.
• Provide the information requested.
• Taking messages and scheduling appointments
• Transmit information or documents to customers using computer, mail, or facsimile machine.
• Greet customers entering establishment to determine nature and purpose of visit.
• Direct or escort them to specific destinations within the building
• File and maintain records.
• Collect, sort or distribute and prepare mail or courier deliveries.
Reentry Counselor
Franklin Grove LLC
Richmond, VA
May 2012 – September 2012
• Monitor and record clients’ progress to ensure that goals and objectives are met.
• Transport ex-felons to acquire work at Labor Ready or other businesses hiring ex-felons.
• Distribute medications to residents when needed.
• Hourly bed checks on residents after midnight
• Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
• Prepare and maintain records and case files including documentation such as clients personand eligibility information, services provided, narratives of client contacts and reverent correspondence.
Customer Service Representative
APAC Customer Service
Tucson, AZ
November 2010 – January 2011
• Address calls from Pharmacy Personnel inquiring about customers co-pay, generic substitutions, delivery times, and status of their Medicare
Enumerator
U.S. Census Bureau
Richmond, VA
April 2010 – May 2010
• Door to door collection of residents 2010 census forms that were not returned.
• Help residents fill out 2010 Census forms.
Grocery Stocker/Floor Team Associate
Walmart
Richmond, VA
• Unload trucks coming in
• Place stock on shelves
• Maintain floor's structure and presentation.
• Managed bathrooms cleanliness and various other office maintenance duties
Computer Specialist
Boaz and Ruth
Richmond, VA
August 2007 – November 2008
• Troubleshooting various computer, printers, and network problems
• Train participants on computer programs and how to access the internet.
• Plastering, landscaping, bricklaying, painting, mortaring, hanging windows and doors
Mail room Associate
Charleston Newspapers
Charleston, WV
October 2006 – May 2007
• Empty newspapers from conveyor
• Stack newspapers on table
• Place inserts into newspapers
Union Representative
Carpenter and Joiners Union
Charleston, WV
February2006 – October 2006
• Set up banners on site.
• Distribute fliers and brochures.
• Disassemble site to load on truck.
Front Desk Clerk/Customer Service/PBX Operator
Ramada Plaza Hotel
Charleston, WV
October 2005 – February 2006
• Make reservations for guests.
• Checked guest in and out.
• Tallied draw at end of my shift
• Exhibit Customer Service professionalism to all guests entering and exiting the hotel.
Inventory Auditor
RGIS Inventory
Charleston, WV
August 2005 – October 2005
• Travel to various stores in W.VA, Ohio, KY, TN
• Inventoried all merchandise on hand.
• Scanned merchandise into system.
Cashier/Customer Service
Rite-Aid
Charleston, WV
October 2004 – May 2005
• Check out customers with merchandise.
• Decorated store for sales and special occasions
• Tallied draw for correctness and made change for customers.
Telephone Interviewer
TNS Intersect
Charleston, WV
November 2003 – October 2004
• Telephone various respondents on the telephone.
• Gather opinions and views on various current events going on in the country.
• Acquired the information and input into the computer to be analyzed for surveys.
Customer Service Representative
Telespectrum Worldwide
Charleston, WV
August 2003 – November 2003
• Telephone current customers on the phone
• Influence customers to upgrade phone service or switch to another carrier.
• Convince customers to change insurance companies or buy more coverage.
Fundraiser
Civic Development Group
Charleston, WV
June 2002 – July 2003
• Call respondents on the phone and try to get them to donate to various charities.
• Input information into the computer for proof of donation
Customer Service Representative
Ticketmaster Worldwide
May 2002 – May 2002
• Receive incoming calls from customers wanting to attend various concerts or events.
• Acquire the best seating for the customer attending the event.
• Input credit card information for purchase of tickets
Technical Support Technician
Primus Telecommunications
Washington, DC
January 1997 – November 1997
• Testing, troubleshooting, disconnection, turn up and maintenance of new service.
• Install DS3's, T1's, fiber, co-axle cable, and muxes.
• Input translations, routing, and wired circuits for the Stromberg Carlson Switch
Technical Support Technician
LCI International
Washington, DC
June 1992 – January 1997
• Collaborated with various major carriers in testing, troubleshooting, and disconnection of service.
• Wired up circuits for service and disconnection.
• Configured translations and routing for new service installations.
• Resolve end-user incidents and process requests upon first contact via phone, email, and chats
Technical Support Technician
Eastern Telecom
Washington, DC
September 1991 – June 1992
• Identify and escalate priority issues.
• Installation and disconnections of service for customers
• Resolve end-user incidents and process requests upon first contact via phone, email, or chats.
• Monitor switch for outages and problems.
• Respond to problems with carriers.
• Close trouble tickets and open trouble tickets for outages
Technical Support Technician
Telefibernet
Charleston, WV
January 1991 – September 1991
• Identify and escalate priority issues.
• Installation and disconnections of service for customers
• Resolve end-user incidents and process requests upon first contact via phone, email, or chats.
• Monitor switch for outages and problems.
• Respond to problems with carriers.
• Close trouble tickets and open trouble tickets for outages
Technical Support Technician
Telefibernet
Richmond, VA
November 1988 – January 1991
• Received hands on training in the duties of a Technical Support Technician
• Wired and configured circuits for service
• Installed echo equipment and worked closely with other major carriers in the turn up and disconnection of service.
Storekeeper/Warehouseman
McGuire VA Medical Center
June 1985 – October 1989
• Loading and unloading of trucks with supplies
• Rotating and putting stock where it is to be stored.
• Delivery of supplies to various departments throughout the hospital
• Inventory and filling orders for var
.
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