Field Service Engineer

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

** ******* **, ********, ** 04917

*****.******@*****.***

ANDREW CLARY 508-***-****

Field Service Engineer

Highly skilled Field Service Engineer with 5 years of experience in reducing equipment downtime, increasing customer satisfaction scores, and improving equipment efficiency. Proven track record in managing installations, diagnosing complex technical problems, and collaborating with cross-functional teams to ensure customer retention. Strong commitment to maintaining accurate service records, implementing new technologies, and delivering exceptional customer service. Field Service Engineer 2019 - 2024

Provide on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment

Provide intermediate level engineer support and service work, including troubleshooting and analyzing equipment failure to resolve service issues

Utilize Salesforce to create and manage service records and complete assigned work orders

Responsible for following quality practices specified by EMSAR and product vendors to ensure compliance with safety regulations and standards

Proficient electronic and mechanical aptitude, utilizing hand tools, drills, and specialty bits to complete requests

Residential Re-developer 2015 - 2019

Independent work focused on researching the current real estate market and finding buildings or homes that have flipping potential Responsible for understanding and interpreting blueprints, performing framing, sheathing, rigging, forming, trimming, finish work, and other various aspects of turn-key residential and small construction projects.

Lead home improvement projects in kitchen and bathroom remodeling, construction, custom carpentry work, and electrical and plumbing

Technical Group Leader, Histology 1998 - 2015

Maintained collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment Accurately and diligently maintained laboratory records pertaining to workload and maintenance of procedures and instrumentation in the laboratory as assigned

Performed all assigned required maintenance and quality control procedures for instrumentation, equipment, reagents and supplies used in the laboratory

Drafting

Boston, MA

Welding & Metal Fabrication

Easton, MA

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part of

a team

Detail-oriented and able to handle multiple

tasks simultaneously

Experienced Salesforce End-User

Microsoft Office Suite

Blueprint/Schematics Reading

Proficient at plumbing pipefitting

Working knowledge of electrical circuitry

OSHA 10 Hour Safety Certification

Midmark, Invocare, Stryker (Neptune/Beds),

Champion Chair, Higi Kiosks Installation

Certifications

Licensced Massachusetts Real Estate Agent

EMSAR - Remote

Self Employed - Boston, MA

Boston Medical Center - Boston, MA

Wentworth Institute of Technology

Southeastern Regional Technical Institute

Mount Ida College

Mortuary Science

Newton, MA

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