Customer Service Health Information
Resume:
Kimberly S. Hildenbrand
**** ********** ****. ***** ****, OH 43123 · 937-***-**** · *************@******.***
OBJECTIVE: Desire a full time position utilizing my skills and education
PROFILE:
Proficient user of Microsoft Office, MS Word, PowerPoint, and Excel
Very accurate and rapid keyboarder of 85 wpm
Knowledge of a wide variety of health insurance companies/third party payers. Strong customer service background.
Knowledge of privacy and security regulations, HIPAA laws, access and release of information practices
Knowledgeable in health information management best practices, processes and procedures. Knowledge of ICD-9-CM and CPT coding guidelines.
Experience with regulations and accreditation standards related to the management of health information
Experience with the electronic health record (Epic) and healthcare applications
Volunteered for Hospice of Dayton for 9 months as a Patient Care Aide in 2012-2013
EDUCATION: University of Cincinnati, Cincinnati, Ohio
Bachelor of Health Sciences Health Information Management Distance Learning Program
March 2011 graduate
Sinclair Community College, Dayton, Ohio
Associate of Applied Science Degree June 2007 graduate
Health Information Management Program
Internship completed at Graceworks Bethany Lutheran Village, Medical Records department, Centerville, OH 2007
Internship completed at Kettering Medical Center, Medical Records department and Coding department, Kettering, OH 2007
Clark State Community College
Nurse Aide Training Certification required – December 2011
EXPERIENCE: Pharmacy Technician/Customer Service/Supervisor
January 15, 2017 to January, 2022
CVS Pharmacy
Providing customer service in the store and supervising other associates
Providing support for the pharmacy in all areas
Responsible for opening/closing the store
Kim Hildenbrand -resume continued
Home Health Aide/Homecare
April 24, 2015 to April 2016
HomeInstead Senior Care, Ultimate Senior Care, Corp.
Providing homecare services to our assistive and independent living residents in their homes
Responsible for various duties to assist residents in bathing,
cooking, cleaning, providing companionship
Responsible for checking blood pressure, providing transportation to appointments. Reminding residents to take their medication. Help to check sugar levels for our diabetic residents.
Patient Care Aide/Homecare
September 11, 2013 to September 25, 2014
Graceworks at Home LLC, Bethany Lutheran Village
Providing homecare services to our assistive and independent living residents both on and off campus
Responsible for varies duties to assist residents as in bathing, cooking, cleaning, providing companionship
Responsible for checking blood pressure, reminding residents to take their medication. Help to check their sugar levels for any diabetic residents.
Medical Records/Precertification Coordinator
March 14, 2011 to September 12, 2012
CAC Staffing Personnel/Dayton Gastroenterology, Inc.
Responsible for obtaining precertification of insurance approval for all diagnostic tests that are ordered from all 22 digestive care specialist physicians at our facility
Organize/schedule diagnostic test times and dates to help assist our patients
Providing the correct ICD-9 codes and CPT –procedure codes to all outpatient diagnostic test orders before scheduling
Scanning patient charts into our electronic health record system (Nextgen)
Lead Technician/Medical Records Department
August 2007 to January, 2011
Kettering Medical Center Network, Dayton, Ohio 45459
Responsible for maintaining proper workflow in our office. In charge of office when manager is unavailable.
Responsible for assisting all employees in the department with any problems that may arise.
Maintaining all responsibilities for the physician incomplete area.
Responsible for certain release of information duties.
Help with other various duties in the department to help complete and maintain the medical records process.
Responsible for obtaining the correct outpatient ICD-9 codes to complete medical records
Patient Registration/Patient Access Department
November 1992 to December 1994/January 1998 to August 2007
Kettering Medical Center Network, Dayton, Ohio 45459
Registering patients for all departments of the hospital-emergency room, outpatients, surgery, and inpatients. Gathering demographic and financial information to complete the medical records and billing process of our facilities.
Verbal registration assistance to all customers.
Assist nurses with various duties: telephone, filing, assisting with patients as needed. Consistently maintain a positive attitude and enjoy working as a team with other employees.
Knowledgeable in Medical Terminology and ICD-9 coding.
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