Administrative Assistant Customer Service
Resume:
Katherine Nuddleman
Mason City, IA *****
********@*****.***
I enjoy typing, sorting, filing, taking inventories, and using balance sheets. Work Experience
Independent Contractor
Department of Natural Resources - Mason City, IA
July 1998 to June 2023
Changed Air Quality filters at various monitoring sites in Mason City. For the purpose of recording the air pollution in Mason City.
Customer Service Representative
Ag-Celerate - Mason City, IA
May 2013 to June 2015
Answered phones and assisted farmers in completing their Applications for seed products. Construction Associate
Alliant Energy - Mason City, IA
October 1973 to December 2012
Switchboard operator - directed calls incoming calls including emergency calls about gas leaks, down power lines, and outages.
Cashier - took in utility bill payments.
Draftsman - drew maps of electric and gas facilities. Thus keeping records of locations of underground gas lines and electric lines. Also assisting with how many customers are involved when experiencing an outage emergency and dispatching crews to locations of outages. I assisted Cerro Gordo County Engineers in establishing 911 addresses in rural Cerro Gordo County. Engineering Clerk - kept records of facilities installed and removed or retired. These records were used to support the need of rate increases.
Updated records for Federal EPA Standards on PCB oil in transformers. These records were kept to reduce the possible exposure of cancer causing chemicals. Updated OSHA required records of all chemicals on company owned premises to keep public and personnel safe. Construction Associate - answered phones, completed applications for new electric and gas services, kept records of equipment used and retired. Updated locations of PCB oil and chemical records to EPA and OSHA standards. Created bills for installing gas and electric services and bills for damage caused to company owned facilities.
Medical Records Technician
Jane Lamb Hospital - Clinton, IA
June 1973 to October 1973
Typed up birth certificates and transcribed recordings of operation procedures. Also micro filmed records. Education
Associate's degree in Clerical
North Iowa Community College - Mason City, IA
September 1972 to May 1973
Skills
• Multi-line Phone Systems
• Clerical Experience
• Medical Records (1 year)
• Microsoft Excel
• Microsoft Word
• Process mapping
• Cash register
• Typing
• Animal restraint
• Cash handling
Certifications and Licenses
Driver's License
Additional Information
I was also a member of North Iowa CERT for 17 years. This is where I received training in Search and Rescue, Traffic Control, First Aid, Haz-mat, Disaster Animal Rescue, and Weather Spotting.
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