Pharmacy Student Customer Service

Isabella Mahon

Email: **************@*****.*** Mobile: +353 (0-83-119****

Enthusiastic and dedicated pharmacy student with experience in busy rural and urban community pharmacies. Highly adaptable and comfortable in pressurised environments due to years of experience in customer-facing roles in both pharmacies and the hospitality sector. Exceedingly results driven with a keen interest in the evolving role of a pharmacist in community, hospital and industry settings. Eager to further develop my skills and experience on my fourth year placement. Education

University College Cork 2021 - Present

Bachelor of Pharmacy (Honours)

● Currently in year three of the five year integrated MPharm degree course.

● Achieved 1.1 First Class Honours in First Year (72%) and in Second Year (70%).

● Undertaken modules which have exposed me to the industrial aspect of pharmacy, clinical practice and the fundamental sciences. These subject areas include: Regulatory Science, Pharmaceutical Technology, Pharmacy Practice, Pharmacokinetics, Pharmaceutical Chemistry, Biochemistry, Microbiology and Pharmaceutical Analysis.

● Developed research skills in the module “Research Methods and Applied Data Analysis” while undertaking a Literature Review entitled “The Impact of Dysmenorrhea on the Academic Performance of Female University Students in Ireland,” receiving a 1.1 grade.

● Established presentation skills by preparing and delivering presentations in the areas of gastrointestinal health, mono-clonal antibodies and critical appraisal, each receiving a 1.1 grade. Laboratory Skills

● Gained significant lab experience in the areas of HPLC, ELISA, PCR, SDS-PAGE Electrophoresis, Aseptic technique, serial dilution, quadrant streak and chemical synthesis. Mount Saint Michael Secondary School, Rosscarbery, Cork 2019 - 2021 Leaving Certificate

● Obtained the maximum 7 H1 grades (625/625 points) Bandon Grammar School, Cork 2015 - 2019

Pharmacy Work Experience

O’Donovan’s Life Pharmacy, Ballyphehane, Cork 2022 - Present OTC and Dispensary Assistant (Part-Time, Saturdays)

● Collaborate with a team of pharmacists and technicians to address customer queries and concerns in a busy community pharmacy.

● Deliver a high level of customer service in a friendly, enthusiastic and confidential manner, both at the healthcare counter and over the phone.

● Advise customers of the correct and safe use of health-related products, supplements and over-the-counter medicines.

● Ensure stock levels are maintained by placing orders to wholesalers and monitoring supply shortages.

● Provide information to customers with regards to skincare, cosmetics and hair care products Boots Summer Placement Programme, Bandon, Cork May - July 2023 Dispensary and OTC Assistant (Full Time)

● Took part in the eight week placement programme spending time working alongside the pharmacist in the dispensary, becoming familiar with MPS and interacting with patients.

● Completed the “Boots Healthcare Advisor Programme,” expanding my understanding of OTC products and acquiring knowledge in alternative healthcare domains, including vitamins and supplements.

● Took part in three experiential learning days in the Boots Ireland Divisional Support Office in Citywest, Dublin, meeting with senior members of the Boots Ireland team and discussing topics such as chronic lung conditions, training in blood pressure measurement and getting an insight into the evolving role of a pharmacist in Ireland.

● Prepared a presentation about the essential information pharmacists should convey to patients and other pharmacy staff when dispensing the drug isotretinoin (Roaccutane) and presented this to members of the Boots team. Cleary’s Pharmacy, Skibbereen, Cork January 2023

Dispensary Assistant (Full-Time)

● Undertook the second year experiential learning placement in the dispensary of this busy local pharmacy.

● Worked alongside pharmacists and technicians to dispense prescriptions, prepare blister packs and liaise with doctors and hospital staff with regards to medication changes.

● Observed the pharmacists delivering Covid-19 vaccines and helped to organise the paperwork for these.

● Completed an experiential learning workbook which documented new learnings and enabled CPD (continuing professional development).

Hospitality Work Experience

Dinty’s Bar & Restaurant, Union Hall, Cork 2018 - 2022 Waitress/ Kitchen Staff/ Bar Staff

● Accurately processed orders in a busy, pressurised bar and restaurant environment.

● Effectively communicated with bar and kitchen staff regarding allergies, dietary needs and other special requirements.

● Provided high standards of customer service by delegating tasks among staff.

● Kept good time management to ensure customer satisfaction. Voluntary Work

● Volunteered as a Safety Marshal for Skibbereen Charity Adventure Race (SCAR), an annual fundraiser organised by Skibbereen Lions Club.

● Assisted with “Meals on Wheels” food delivery service for Skibbereen Geriatric Society during the pandemic lockdown period.

Achievements

● Received the UCC Quercus Entrance Scholarship based on Leaving Cert results.

● Qualified and took part in the 2018/19 Irish European Union Science Olympiad held in DCU.

● UCC Science, Engineering and Food-Science Transition Year Programme.

● Received an entrance scholarship to Bandon Grammar School based on academics.

● Obtained a distinction in the RIAM Grade 7 piano exam.

● Proficient in Microsoft Office (received ECDL).

● Bronze first aid course.

● Full Irish driving license.

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