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Customer Service Quality Control

Location:
Pocatello, ID
Posted:
March 20, 2024

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Resume:

ROSHAUNDA BURNS

*** ********* ***, ********* ** 208-***-****

*********@*****.***

OBJECTIVE

Positive and professional with a strong sense of personal responsibility. Excellent interpersonal skills with solid experience managing multiple tasks in high-pressure fast paced environments. Enjoys details, working in high-functioning teams and understands that customers deserve our respect and compassion. Works effectively with people from diverse professional and cultural backgrounds.

EXPERIENCE

Grifols Plasma Center Lead Phlebotomist II/ Plasma Processing

Pocatello, ID 2021-Present

Proficient in venipuncture, capillary puncture, and specimen processing techniques.

Trained and supervised staff, ensuring adherence to SOP and Federal Regulations and providing exceptional service to customers.

Conducted quality control checks on collected plasma units to ensure compliance with regulatory requirements and product integrity.

TJMAXX Merchandise Coordinator

Pocatello, ID 2020-2021

Oversaw daily store operations, including inventory management, stock replenishment and customer service.

Coordinated with cross-functional teams to plan and execute promotional events, ensuring effective marketing campaigns.

Strong leadership and team coordination abilities to drive performance and customer satisfaction.

Northwest Cosmetics Material Handler/Packager

Idaho Falls, ID 2018-2019

Ensure all products maintained a highly level of quality by inspecting all products.

Always maintained a clean work area.

Juniper System Crew Member/QA

Logan, UT 2017-2018

Followed sequence of setup, testing, calibration and troubleshoot procedures for circuits, components, and instruments.

Disassemble instruments and equipment and inspect components.

EDUCATION

Logan High School - Logan, UT Diploma



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