Mental Health Support Assistant

LAMETRESE BIGGS

*** ***** ******

Stonewall, La. 71078

Home: 903-***-****

Work: 318-***-****

Email Address: *******************@*****.***

U.S. Citizen: Yes

SUMMARY

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasker that is considered highly ambitious and willing to meet or exceed quotas and capable of maximizing any type of awareness. Considered to be driven, talented, smart and a valuable addition to any team or organization with effective communication skills and over 20 years of medical experience.

WORK EXPERIENCE:

12/2020 to Present Overton Brooks VA Medical Center. Shreveport, Louisiana. Advanced Medical Support Assistant – Mental Health. GS – 0679 -6, step 3, $44,822. Tour of Duty: 5 days a week. Full time, 40 hours per week. Supervisors: Sam McWhorter, 318-***-**** extension 6440, Lanita Hawkins 318-***-****

DUTIES:

Greeting all Veterans with a warm smile or by phone

Insures all pharmacy request are documented and submitted to providers and nurses

Verify all Veterans information through Vista

Hippa Compliance

Sending and receiving emails through Microsoft Outlook ensuring all information is kept confidential

Collects and update health insurance using Insurance Capture Buffer (ICB)

Conducts pre-registration on all Veterans during check in

Notify Progress Notes

Action Required Reports daily and distributes to providers by putting reports in their boxes

Sending and Receiving emails through Microsoft Outlook while ensuring all information is kept confidential

Insures all Consults and RTC orders are scheduled in a timely manner

Assist w/scheduling to ensure provider orders are in the guidelines with VHA

Assisted with Training New Employees in a efficient and effective manner to ensure that clerical processes are functional and goals are understood

TMS Training

Team Huddle Meetings

03/2000 to 08/2020 Christus Health. Tyler, TX. Patient Care Representative III

Full time, 40 hours per week. Supervisor: Robin Garland 903-***-****

DUTIES:

Advanced knowledge of medical terminology

Securing patients information and maintained medical records

Completing check in and check out process

Loading insurance and verifying insurance

Posting of copays and other charges to patient balances

Monitored office supplies and ordering of office material

Attend staffing meetings

EDUCATION:

Bachelor of Science, Business Administration and Management, 2018

OTHER QUALIFICATIONS:

Job-related training and Programs

Vista Scheduling Elements, VSE, VA Video Connect, VVC, Knowledge of Federal and State Medicaid policy. Billing and Bookkeeping, Ordering Supplies, Facsimile Machine, Printer, 10-Key Calculator, Data Entry, Customer Service, Written Communication, Oral Communication, Detailed Oriented, Multi-tasking, Problem-Solving, Organizational and Strategic Planning, Receptionist, Microsoft Office – Word, Excel, Spreadsheet, PowerPoint, Access, Outlook, Photoshop, Word Processing

REFERENCES:

Upon request

Contact this candidate