Custom service representative

Allee Hornback

**** ******** ****** ********, ** 80751 719-***-**** *****.*****@******.***

PROFESSIONAL PROFILE

Customer service oriented professional with retail and management experience as well as strong leadership ability. Possess strong administrative and clerical skills and solid understanding of accurate claims processing. Maintain confidentiality, pay close attention to detail for accurate and compliant documentation, and remain committed to ensuring optimal client outcomes.

• Strong written, verbal, and interpersonal skills for effective communication and documentation.

• Effective problem solver, able to assess needs and identify solutions.

• Manage time and prioritize duties in fast-paced, multi-task environments.

• Video Communication Platforms – Zoom, Skype, MS Teams, and Google Meet.

• Electronic Systems and Software – Point of Sale (POS) Software.

• Microsoft Office Applications – Word, Excel, and PowerPoint; Type 45 WPM. CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate WORK EXPERIENCE

Full Time Parent, Sterling, CO 01/2022 – Present

Homemaker

• Provide encouragement, support, and access to activities that enable the development of skills.

• Develop, manage, and maintain a budget effectively.

• Coordinate and facilitate medical care, meals, and educational and social activities. 7 Eleven, Brush, CO 09/2019 – 01/2022

Assistant Manager / Customer Service

• Supervised and trained personnel, enforced company policies and procedures, and developed effective employee relationships to ensure quality customer service.

• Processed transactions, accepted payments, ensured accuracy of cash drawer, and kept work area clean and organized.

• Worked as part of team and led by example to ensure quality customer service and a positive atmosphere. Full Time Parent, Sterling, CO 01/2017 – 09/2019

Homemaker

• Invested in providing a stable environment for the family.

• Provided care, discipline, and nurturing.

• Showed strong leadership skills and managed budget. Eagles, Syracuse, KS 05/2016 – 12/2017

Deli Clerk / Customer Service

• Warmly greeted and engaged each guest and prepared food products.

• Assisted customers with selection and purchases of grocery and deli items.

• Upheld professional attitude, service excellence, and high level of customer satisfaction.

• Performed necessary opening and closing responsibilities to ensure efficient operation. Allee Hornback, Cont.

VOLUNTEER EXPERIENCE

Corporate Ministries, Sterling, CO 06/2018 – Present Volunteer

• Greet visitors and sort donations for thrift store.

• Receive donations and assist with events in the community.

• Strive to make a difference through compassionate care and service. Thrift Store, Tribune, KS 01/2015 – 05/2017

Volunteer

• Provided meals for elderly members.

• Handled bank runs and organized the shop.

• Exhibited commitment to supporting individuals in need, organization, teamwork, communication, and empathy.

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