Customer Service Quality Assurance

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

Rachel Baez

951-***-**** ***********@*****.*** Pomona, CA 91767 Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Willing to take on any task to support team and help business succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background creating positive relationships and exceeding goals. Organization and Time

Management

• • Team Management • Multitasking

• Active Listening • Diffusing Skills • Customer service training

• Bilingual/Spanish • Complex Problem-Solving • Daily living activities assistance

• Refunds processing • Telephone Etiquette • Attention to Detail

• Decision Making • Building Rapport • Quality Assurance IHSS Caregiver

IHSS L.A. County, 2018 - 2023

• Supported patients to continue participating in daily living activities.

• Accompanied patients to and from medical appointments to promote attendance.

• Checked on resident multiple times throughout shift. Caregiver

Independent, 2010 - 2018

Operations Specialist

Wells Fargo Bank, 2002 - 2010

Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.

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• Kept team operations consistent with well-established and clear departmental requirements. Spearheaded continuous improvement strategies by tracking production metrics and leveraging data to optimize approaches.

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Associate in Arts (A.A.)

Mt. San Antonio College, Walnut, California, Sep 1999 Completed 2 years of General Education

Diploma

Sierra Vista High School, Baldwin Park, California, Jun 1997

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