Customer Service Support Specialist
Resume:
Ramie Dorvilus
Greenville, NC *****
***.********@*****.***
Authorized to work in the US for any employer
Work Experience
Front of House team member
Chick Fil A - Wilson, Nc
March 2024 to present
• welcome & greet guests
•take and prepare customer orders in either the front counter or drive-thru
•maintain cleanliness in the counter and dining room
• observe health and sanitation guidelines
•ensure each guest leaves with a smile
Tech Support Specialist
Focus Services - Greenville, NC
July 2023 to March 2024
Providing technical support to customers with internet, television, and phone services. Telesales Representative
Victra Authorized Retailer - Greenville, NC
October 2021 to February 2023
Telesales Sales Representative
• Provide world-class customer service care
• Increase sales and business for assigned accounts
• Did close to 15 cold calls on a daily basis
• Learn how to schedule appointments for assigned accounts
• Did a lot of prospecting
• Display proficiency with Excel and basic computer skills
• Continually multi-task with multiple windows/programs
• Occasionally speak with assigned account representatives on customer behalf
• Communicate effectively
• Maintain a working relationship with all internal partners
• At all times maintain a secured work area and protect consumer information in a paperless and outside device-free environment
• Brand Ambassador
• Other job-related duties as assigned by your manager Staples Sales Associate
Staples - Wilson, NC
March 2021 to September 2021
• Issue receipts, refunds, credits, or change due to customers.
• Answer customers' questions by telephone or in person about merchandise and advise customers on merchandise selection.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise, and mark prices on shelves and items.
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and
promote sales.
Acosta Sales and Marketing
Acosta - Greenville, NC
September 2020 to February 2021
Help manufacturers get their products on store shelves and sold in grocery stores and other retailers Education
Associate in Biology
Pitt Community College - Greenville, NC
January 2020 to Present
High school diploma in High school
Junius H. Rose High School - Greenville, NC
August 2017 to June 2019
Skills
● Inside sales
● Marketing
● Outside sales
● Negotiation
● Cold calling
● Sales management
● Communication skills
● Retail Sales
● Customer Service
● Computer skills
● Time management
● Cash handling
● Product demos
● Call center
● Listening skills
Contact this candidate