Customer Service
Resume:
Joseph Hager V
Trumansburg, NY *****
*********@*****.***
Reliable team player, problem-solver with the ability to analyze complex issues resulting in the effective use of resources to increase product revenue, sales and services. Strong negotiating skills and extremely detail oriented.
Authorized to work in the US for any employer
Work Experience
Sewer and Drain Technician
G.R. VanValen & Son Excavating and Drainage - Ithaca, NY November 2023 to Present
Undergo all operations for the complete installation of all driveways, drainage sewer and septic systems that vary from land excavating, land clearing, driveway grading and paving. Customer Sales Representative, Forklift Operator Lumber Dept. Receiving, Order Puller
Lowe's Home Improvement - Ithaca, NY
November 2022 to August 2023
Lead certified forklift operator 4am-1pm. Responsibilities of unloading and receiving early morning deliveries of merchandise for the lumber department via tractor trailer while safely operating forklifts. Duties also include as follows, submitting of daily beginning shift department safety reviews, department product location entries, inventory counts and adjustments as needed, stocking shelves, keeping department stock safe and tidy throughout shift. Assisting customers with in-store and incoming live department phone calls providing product info, inventory and availability. Assist with pulling and staging customer online and phone orders. loading customer vehicles via forklift as needed. Perform continuous online store training courses as well as reviewing and responding to my daily emails. Customer Sales Associate
Irr Supply Centers, Inc - Ithaca, NY
November 2021 to October 2022
Warehouse lead forklift operator for receiving of product from vendors and/or customer purchased orders. In-store counter and incoming phone call for product info, sales, and services. Supplying upstate New York, local contractors, commercial and residential product, sales, material parts and supplies. HVAC, heating and plumbing equipment and product materials, supplies and sales. CNC Operator/Forklift Operator
Cargill Salt - Watkins Glen, NY
March 2021 to November 2021
Multiple roles and self supervision for the manufacturing and processing of all types of granulated Salts operating many various machines with the skill, knowledge and nohow SAP's to operate various machinery from Forklifts, Overhead Cranes, 50 pound salt bagging and Mini bulk 2000 lbs to 2400 lbs manual/automative machinery. As well as automative palletizer and stretch wrap machine operations a n d most o f all problem solving. Pulling magnet retain, scales, metal detectors, and ink jets for individual bag label on production line. Attend shift change safety and performance Follow daily/weekly process order sheet (MMI), confirm production orders and daily logs (friends page) for performance and all downtime (Rt Duet). Maximize salt flow and production using computerized technology for salt screws, elevators and gates to analyze, purge and bag various types of processed salts- flour, fine, coarse, extra coarse, super coarse, Kelloggs topping, General Mills "Bond" flour, TCP, magnesium, sea salt and much more. Palletize, label, scan, stack skids with the organizational skills FIFO(first in first out). Tremendous work load of 50-60 tons bagged per shift. Very tedious and fast paced environment. Responsible for working safely with others and wearing the appropriate PPE for the job. Many more other various tasks not specified for the processing and production of the bagging and handling of various "human consumption" salts.
CNC Operator/Clean Room
Rheonix - Ithaca, NY
October 2020 to February 2021
Operate 6 days a week multiple machines following strict guide lines as well as detailed production data entry for various stages for the production and manufacturing of Covid- 19/flu/std test cards needed for the testing for various viruses. Operate in a "clean room" setting with complete coveralls, hair net, gloves and shoe covers operating various laminating machines, lasers, adhesive machines, cover film heat sealers, followed by final inspections which then activated membrane "filters" were inserted into the card for later computer analyzing, then ultimate sealed, labeled and packaged for shipment to numerous medical facilities nationwide.
Customer Service/Data Entry Clerk
Express Temp Agency, Cayuga Medical - Ithaca, NY
August 2020 to September 2020
Responsible for the data entry of all patients being given the COVID-19 vaccinations. Responsible for the intake and documentation processing of patients insurance and medical records history for the vaccination process given by doctors during the COVID-19 pandemic. Commercial & Residential Lawn Maintenance
Lawn Rangers - Ithaca, NY
May 2013 to August 2020
1. Preformed morning daily maintenance varying from fuel up, sharpening blades and scheduled oil changes etc. on all commercial lawn equipment.
2. Maintaining lawns with the process of mowing, trimming and blowing of clients residential and commercial properties during the Spring & Summer months. 3. Leaf removal using industrial size backpack blowers and commercial size 61” Grasshopper mowers with push button automatic deck lifts and vacuum attachments for the process of leaf removal ranging from entire commercial properties, private businesses, graveyards and residential lawns during the Fall season months.
Casting Operator
Pyrotek - Cortland, NY
July 2012 to April 2013
All new employee's initially started in the maintenance department which were first trained to operate various machines (forklift, overhead crane) in order to preformed all duties needed to maintain the warehouse for suitable and safe operations within and outside of the facility walls. Each day began with our daily morning meetings to formulate each day's specific duties to coordination what work was needed to comply with the safety regulations and/or the daily building maintenance of the facility ranging from repainting, resurfacing, remodel and rearranging of each department confined within the facility. Which after only a few months at the facility, I was later than promote to the "Casting" department. This department was responsible for the manufacturing of consumables related to the refining, melting, processing and casting of molten aluminium. Work included mixing various materials in commercial industry size mixers which we then poured into casts which then were moved in and out of industrial size Kilns to slowly raise temperature and bake in these large Kilns over an extended predetermined amount of time which hardened to the cases that could later be used to hold molten metals at customer facilities to hold and withstand high tempered materials such as molten metals which were then sold specifically to other various production companies. This position definitely was held at higher standards in our facility, immensely involved with great attention to detail of specific product formulas used as the base formulas of our Casting department’s products we produced on a daily bases. Construction Coordinator/Private Contractor
Professional Gas Resources - Cortland, NY
November 2011 to May 2012
Performed the construction coordinator duties and responsibilities on the Chesapeake Energy Temporary Waterline Project in the Northern Pennsylvania Marcellus Shale market. Responsible for coordinating the installation, removal, and reclamation of the 16 inch waterlines used during the natural gas drilling operations between the Water Impoundment sites and Well Pads. Coordinated between the construction crews and the property owners to minimize land owner issues, and ensure construction remained within the leased right of way.
Education
High school diploma
Lake Worth High School - Lake Worth, FL
August 2000 to May 2004
Skills
• Communication skills
• Carpentry
• Analysis skills
• Maintenance
• Forklift
• Restoration
• Warehouse experience
• CNC laser cutting
• Cleanroom
• CNC
• Manufacturing
• Construction
• Calipers
• Blueprint Reading
• Computer skills
• Management
• Laboratory experience
• Data entry
• Microsoft Office
• Project management
• Supervising experience
• Office experience
• Assembly
• Computer literacy
• Organizational skills
• Merchandising
• Sales
• Retail sales
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Leadership
• Administrative experience
• SAP
• Overhead crane operator
• Typing
• Front desk
• Medical records
• Customer service
• Sales support
• Customer support
• Customer support
• Time management
Certifications and Licenses
Forklift Certification
Present
Have been certified with past employers. Cargill, Lowe’s, IRR Supply Centers, Pyrotek etc. Driver's License
December 2020 to December 2028
Assessments
Automotive maintenance — Proficient
February 2024
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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