Operations Analyst Care Coordinator

Amy Lehman

*** ******* **** ** ******, TX ***** ***********@*****.*** 281-***-****

Vibrant Works (San Antonio, TX) Sept 2023 to Present

Operations Analyst Specialist

●Create reports, KPIs, gathers and organize information associated with customers, operations, and sales for managers to review

●Examine data to determine root cause and determine the best methods to analyze and solve the problems

●Determine the effectiveness of new and existing processes and develop/implement recommendations for process improvement

●Collaborate with managers and employees to implement changes

●Participate in project design meetings, develop budget and identify budgetary constraints

●Plan and manage organization wide projects and goals

●Communicate with internal project leaders and team to identify and define project requirements, scope and objectives that align with organizational strategic initiatives

●Provide detailed updates to project leads and other stakeholders

●Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored

●Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails

●Ensure that all projects are delivered on-time, within scope and within budget

●Organize and participate in meetings with management to determine the priority of opportunities

●Measure project performance using appropriate tools and techniques

●Organize team events

Tricia Turner Group Honeybee Home Staging & More (Richmond, TX) Oct 2021 to Aug 2023

Client Care Coordinator Stager

• Collaborated with a large real estate team to create an exceptional client experience for homeowners listing their homes for sale.

• Conducted staging consultations with clients to ensure their homes were ready for listing.

• Provided clients with detailed lists of tasks to complete before staging and photography, including necessary repairs and optional improvements.

• Oversaw scheduling of photography, sign installations, staging, and furniture deliveries, ensuring seamless coordination with the team.

• Managed inventory of furniture and accessories in the staging warehouse.

• Proactively marketed to other brokerages, establishing valuable relationships and securing new business opportunities.

• Updated MLS data, wrote engaging property descriptions, and uploaded high-quality photos to attract a wide range of potential buyers.

• Acted as the special projects’ coordinator for client appreciation events, ensuring a memorable experience for our valued clients.

Right Price Sells Property Group, Keller Williams Premier Realty (Katy, TX) Sept 2019 to Sept 2021

Client Care Coordinator Stager

• Conducted staging consultations with Clients to prepare their homes for sale.

• Provided clients with detailed lists of necessary tasks prior to staging and photography.

• Offered recommendations for repairs, paint colors, flooring, cabinet colors, and hardware.

• Organized photography, sign installations, and staging, while coordinating with our team for furniture and accessory delivery.

• Expertly entered MLS data, crafted compelling property descriptions, and uploaded eye-catching photos to attract a large pool of potential buyers.

Self Employed June 2018 to Sept 2019

IHG Holiday Inn Jul 2016 – Jun 2018

Director of Sales

Driftwood Hospitality (Holiday Inn & Suites Houston West - Westway Park)

• Develop and execute sales and marketing strategies for the hotel to achieve revenue and room night sales goals.

• Exceed budgeted revenues and personal/team sales goals while maximizing profitability.

• Create and implement sales plans to increase occupancy rates, average rates, and volume in food, beverage, and banquet sales.

• Cultivate relationships with key clients and outside contacts to generate group bookings, room sales, and catering services.

• Provide guests with information to enhance their experience.

• Maintain a comprehensive CRM system to track client activity and communication.

• Identify and address operational issues that impact marketing effectiveness and overall sales performance.

• Build awareness and reputation for the hotel and brand within the local community.

• Collaborate with business leaders and community representatives to ensure high-profile exposure for the hotel.

Quantum Partners (Holiday Inn Express West Energy Corridor)

Develop and implement sales and marketing strategies to maximize revenue, cultivate relationships with key clients, provide guests with helpful information, maintain a CRM system, build awareness for the hotel within the local community, and collaborate with business leaders and community representatives.

Alpha Hotel Management (Holiday Inn West Energy Corridor)

Develop and implement sales and marketing strategies to maximize revenue, cultivate relationships with key clients, provide guests with helpful information, maintain a CRM system, build awareness for the hotel within the local community, and collaborate with business leaders and community representatives.

AdvoCare (Health & Wellness Company) Feb 2015 - Current

Independent Distributor

Retail Information Systems (Technology Solutions Provider) Jul 2015 – Jan 2016

Customer Service Representative

•Handled customer service calls for retail software and POS machines, providing support to customers.

•Coordinated appointments with technicians for software upgrades, credit card machine installations, and training sessions with client services trainers.

Volunteer & Stay-at-Home-Mom Sep 2011 – Jul 2015

• Dedicated 10-40 hours per week as a volunteer at West Memorial Junior High School and Katy High School, depending on the school's requirements.

• An active member of the In-Take Committee for Dachshund Rescue of Houston, where I played a crucial role in saving dachshunds from euthanasia. By responding to urgent emails and participating in the selection process, I helped rescue dogs in desperate need of a second chance.

American Patriot Industries (Specialty Chemical Distribution Company) Nov 2008 to Sep 2011

Office Manager

• Oversaw office operations for a specialty chemical company, ensuring smooth functioning of all departments.

• Managed all accounting functions, including Payroll, Commissions, Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and Collections.

• Maintained and organized accounting and sales systems for efficient record-keeping and reporting.

• Supervised shipping and receiving operations to ensure timely and accurate order fulfillment.

• Provided sales support for Houston, Galveston, and College Station markets, ensuring client satisfaction and maximizing revenue.

• Delivered exceptional client services to all clients, establishing strong relationships and promoting repeat business.

• Handled inventory management to optimize stock levels and minimize costs.

• Undertook human resources responsibilities, such as job postings, applicant screening, interviewing, hiring, training, coaching, and counseling, to support the growth and development of the team.

CNC Investments (Property Management Company) Nov 2007 – Jul 2008

Property Manager (Copper Creek Apartments)

• Responsible for managing office operations and ensuring smooth functioning of all departments in a specialty chemical company.

• Oversaw all accounting functions, including Payroll, Commissions, AP, AR, GL, and Collections.

• Maintained and organized efficient accounting and sales systems for record-keeping and reporting purposes.

•Supervised shipping and receiving operations to ensure accurate and timely order fulfillment.

• Provided sales support to Houston, Galveston, and College Station markets, maximizing revenue and ensuring client satisfaction.

• Established strong client relationships and promoted repeat business through exceptional customer service.

• Managed inventory to optimize stock levels and minimize costs.

• Undertook human resources responsibilities, including job postings, applicant screening, interviewing, hiring, training, coaching, and counseling, to support team growth and development.

UDR (Property Management Company) May 2002 – Nov 2007

Community Director (Multiple Properties Managed)

• Oversaw office operations for a specialty chemical company, ensuring smooth functioning of all departments.

• Managed all accounting functions, including Payroll, Commissions, Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and Collections.

• Maintained and organized accounting and sales systems for efficient record-keeping and reporting.

• Supervised shipping and receiving operations to ensure timely and accurate order fulfillment.

• Provided sales support for Houston, Galveston, and College Station markets, ensuring client satisfaction and maximizing revenue.

• Delivered exceptional client services to all clients, establishing strong relationships and promoting repeat business.

• Handled inventory management to optimize stock levels and minimize costs.

• Undertook human resources responsibilities, such as job postings, applicant screening, interviewing, hiring, training, coaching, and counseling, to support the growth and development of the team.

ACCOMPLISHMENTS

•Recognized as the district's fastest responder to internet leads.

•Chosen to address operational issues at underperforming communities.

•Implements effective controls to reduce delinquencies.

•Implemented successful marketing strategies to increase occupancy rates.

•Cultivates relationships with key employers as part of marketing efforts.

•Enhances resident retention through well-planned community events.

•Oversees major construction projects such as HVAC, landscape, and renovations.

•Effectively communicates company's operational goals to the team.

•Manages expenses to ensure adherence to budget.

•Maximizes relationships with associates to improve staff retention.

Alliance Residential Management (Residential Property Management Company) May 1999 – May 2002

Leasing Director (Multiple Communities)

• Welcome and show potential residents around the property, while also addressing any phone inquiries.

• Efficiently assess prospective residents and assist them throughout the leasing process, including applications and signing the lease.

• Manage all required paperwork for leasing and administration, and accurately input information into computer systems.

• Handle maintenance requests and other concerns from current residents with a friendly and professional approach. Additionally, contribute to community marketing efforts.

• Complete any additional duties assigned by the Community Manager.

INDUSTRY TRAINING

Foundations of Leadership; TAA seminars; Legal seminars; Participates in corporate continuing education programs and seminars.

SOFTWARE (Technology proficient)

MLS (Multi Listing Services), HAR (Houston Association of Realtors), Showing Time (Showing Time Instructions) OneSite, Rent Roll, AMSI, PMPro, Excel, Word, Powerpoint, Outlook, Quickbooks, Kayako, and Support Suite.

REFERENCES Available upon request

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