Customer Service Accounts Receivable

PATRICIA RODRIGUEZ

San Antonio, Texas ***** 210-***-****

*********@*****.***

Seeking a clerical Management position in a general, financial or a business office where my management, customer service, personal, clerical, encounter skills will contribute to greater office efficiency and productivity. EXPERIENCE:

UNITED SITE SERVICES

Accounts Receivable Clerk July 2022-February 2024

• Preparation and Sending of invoices

• Contacting clients for payment resolution

• Negotiating payment arrangements

• Recording and reconciling payments

• Resolving payment discrepancies

• Maintaining billing accounts and records

• Producing reports as required by management

• Assisting with collections

• Daily operational task includes making daily collection calls, preparing various reports

• Matching invoices to appropriate purchase order and line item detail

• Validating scanned images for accuracy and/or missing information

• Account reconciliation

• Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks

• Work with Area managers, sales and Operations

• Place orders for new equipment or cancel equipment

• Cash application

GROUP 1 AUTOMOTIVE

Business Development Center Agent November 2021- June 2022

• Internet sales

• Answering calls from prospective buyers

• Providing product information

• Responding to customers via text, email or phone

• Service center Up sales

• Prepare trade offers via inspection

• Taking applications over the phone

• Cash application

RED MCCOMBS /GREAT STATE FINANCE, 8333 W IH-10 San Antonio, Texas 78230 210-***-**** Office Administration/Collector October 2020 – Nov 2021 Collection Specialist November 2016 – October 2020 Duties as an Office Administrator/Collector:

• Responsible for keeping the office running smoothly and overseeing a small team of employees.

• Responsible for day-to-day operations and ensuing Registers are all accounted for and balanced.

• Daily Recaps for all accounts and creating a game plane for next business day

• Handle all Payoffs accounts, account receivables, close outs paid accounts and process titles.

• Handle all GAP & Warranty Cancellations and Claims.

• Assisting Dealerships and multiple Refinance companies/Banks with payoffs, via Phone, Email & Fax

• Bank Deposit

• Auditing Accounts to ensure paperwork is filled out correctly. Duties as a Collection Specialist:

• Identifying accounts with overdue payments and keep records of the amount owed and the length of the delinquency.

• Reviewing Records for accuracy and handling disputes to make sure that account information is entered and maintained properly.

• Contacting Customer via phone or mail to address their overdue payment and determine the reason for the delinquent account.

• Worked with Customer to find a solution on bring accounts current.

• Educating customers on potential solutions

• Provided highest level of Customer service

• 200+ Outbound collections calls

• Arranged deferments and payment arrangements

• Processed Repossessions, Skip Tracing & Auctioning

• Day to day operations

SAN ANTONIO WATER SYSTEM, 2800 U.S. Hwy 281 North San Antonio, Texas 78212 210-***-**** Customer Service Representive March 2015 – November 2016 Duties as Customer Service Representive:

• Account Management

• Billing (Collection Adjustments, Processing Payments)

• Customer Complaints and Resolving the issue

• Account Review/Auditing

• Open/Close Account

TITLEMAX TITLE LOANS, 7103 Blanco Road, San Antonio, Texas 78216 210-***-**** Customer Service Representive April 2013 – February 2015 Duties as a Customer Service Representative:

• Ensured day-to-day operation, assisting customers making payments, and inquiries regarding new loans

• Various administrative tasks and documentation preparation including Auctions and Vehicle repossession

• Used my marketing skills to attract new customers to the store

• Negotiating payment defaults

• Preparing end-of-day and monthly reports

• Maintained Store Profitability

• Obtaining referrals and following up on leads

EDUCATION:

• Southwest High School (Diploma)

• Southern Careers Institute (Medical Assistant)

SKILLS: Management, Microsoft Office, Excel, Word, PowerPoint, AMS & Payeezy & Reynolds, Typing (10+ Years) Collections, Customer Service, Team Player, Goal Oriented, Strong Work ethic, Strong Organization skills, Multitasking, Comfortable Utilizing Critical Thinking Skills, Reliable and trustworthy. PERSONAL: In addition to my positive attitude, my excellent Management and leadership and communication skills, I have a passion for volunteer work when given the opportunity. REFERENCES: Available upon request.

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