Customer Service Technical Support
Resume:
STEPHEN
FLEMING
IT TECHNICIAN / DELIVERY
DRIVER
*************@*****.***
Columbus, OH 43207
CONTACT
SKILLS
• AV Installation
Hardware and Software
Configuration
•
• Updating Software
• Video Surveillance Systems
• Maintenance Support Systems
• Desktop Partitioning Software
Highly experienced individual with background in software installation, troubleshooting and maintenance of Windows and Mac OS platforms. Adept in diagnosing, servicing and repairing desktops, laptops and peripherals. Proven ability to provide excellent customer service, build relationships and solve technical issues quickly and effectively. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
PROFESSIONAL SUMMARY
IT Technician
Unidata, polaris, Ohio
Maintenance Worker
AMD, Columbus, Ohio
EXPERIENCE
April 2016 - October 2023
• Installed, configured, and maintained computer hardware and software systems. Troubleshot technical issues with printers, networks, operating systems, and applications.
•
Configured remote access solutions such as VPNs and Remote Desktop
• Protocols.
• Maintained inventory records of IT equipment and supplies. Provided technical support to end users regarding installation of hardware and software components.
•
• Coordinated with vendors for repair services when needed. Troubleshot and configured personal computer hardware, software applications and peripherals.
•
Deployed anti-virus protection solutions across multiple workstations and servers in a network environment.
•
April 2022 - June 2022
Collected and disposed of garbage and recyclable materials from offices and
• other work areas.
Warehouse Worker
Sterling Staffing, Reynoldsburg, Ohio
Cleaned and maintained building exteriors by removing graffiti and scrubbing walls with detergent and water.
•
Dusted, moved and rearranged furniture according to requests given by
• supervisor or from work orders.
Read work orders or received instructions from supervisors or homeowners to determine work requirements.
•
Operated various types of powered industrial vehicles such as forklifts for material handling purposes.
•
• Installed wiring, light fixtures and plumbing systems. Assembled furniture items per customer specifications using hand tools or power tools.
•
June 2013 - March 2022
• Operated manual pallet jack to move products throughout warehouse.
• Packed orders in accordance with customer specifications. Sorted and placed materials or items on racks and shelves according to organizational standards.
•
Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
•
• Assisted with stocking shelves and organizing warehouse.
• Maintained facility equipment and materials in neat, clean, and orderly fashion. Utilized barcode scanning technology to track product movement throughout the warehouse.
•
Ensured compliance with safety regulations while operating material handling
• equipment such as pallet jacks and hand trucks.
High School Diploma
Groveport Madison High School, 4475 S Hamilton Rd
EDUCATION
June 2004
Rick Derby — Unidata
Supervisor
*********@*****.***
Arthur Gray Jr — Columbus Works, Inc.
Lead Employment Coach
*****@*************.***
REFERENCES
Supervisor
Employment Coach
Kela Davis — Columbus Works, Inc.
Director Of Operations
******@*************.***
Life Coach
Contact this candidate