Customer Service Administrative Assistant

ELETT MERCADO

**** ****** ******** **** ****** Tx 77338 · 346-***-****

************@*****.***

** ***** ** ********* ********** in customer service, Excellent organizational skills and extensive knowledge of airline policies,

Strong communication skills, Strong interpersonal skills, Ability to interact with diverse personalities, administrative assistant duties. Strategic planning abilities, customer service experience. EXPERIENCE

MAY-2023 – FEB-2024

CLIENT SERVICES, ANYWHERE WORKS

Taking customer calls, capturing incoming leads, taking orders, and scheduling appointments. Using the chat features and guiding customers in the right direction in a timely manner. Submit feedback on scripts.

AUG-1992 – AUG-2021

MARTERIAL SPECIALIST, CONTINENTAL AIRLINES/ UNITED AIRLINES

• Locate parts and supplies for the Maintenance Department using the RPA inventory program and

other resources.

• Order, receive, stock, and inspect parts and equipment needed for the day-to-day tasks of aviation

mechanics and maintenance workers.

• Perform daily activity in a manner that ensures timely location and acquisition using the

designated computer tracking system.

• Perform accurate and timely computer transactions including parts issues, stock returns, and

station and bin transfers to ensure inventory integrity is maintained.

• Careful handling of aircraft parts during transactions, shipping, and receiving to avoid damage,

flight cancellations, or delays.

• Deliver parts and/or company materials to designated locations.

• Perform shipping functions in accordance with company and regulatory shipping standards.

• Supervise inbound and outbound flights to enforce compliance with regulatory and legal requirements

2

EDUCATION

HIGH SCHOOL DIPLOMA, PENN FOSTER

SCRANTON, PA

GPA 3.56

SKILLS

• Detailed Oriented

• Proficient in typing skills

• Effective verbal and written skills

as well as listening.

• Microsoft Office proficiency

(Word, Excel, Outlook)

• Ability to work in a fast-paced

changing environment.

• Call Center remote answering

services.

Contact this candidate