Customer Service General Manager
Resume:
Shawn Wheeler
**** ***** ******, **********, ** *3775 – 314-***-**** – *******.***********@*****.***
Objective
Seeking a position with a well-respected company, where I can utilize my education, extensive managerial experience, and creativity to further drive sales and advance customer service, which will allow me to take on new challenges and progress rapidly.
Education
Career Center – St. Louis, MO – Emergency Medical Technician - 1997
St. Vincent High School – Perryville, MO – General Education Degree - 1990
Experience
3/2018 – 2/2024
General Manager / Dexter Bar-B-Que / Farmington, MO
In charge of entire store operations
Inventory maintenance and ordering
Cost Control
Hiring and Training of hourly and management staff
3/2017 to 3/2018
Managing Director / Mary Jane Burgers & Brew / Perryville, MO
Responsible for incorporating myself into every position in the store for training experience in new location.
Management of all daily operations with staff and employees at all levels.
Facilitate the scheduling and execution for all rented events.
Installation & ordering of upgraded POS system into the restaurant.
Responsible for instituting a new par inventory system in the store based on shelf to sheet counting with a budget on ordering per period.
Responsible for receiving and accurately checking in new inventory.
8/1998 to 1/ 2017
Managing Partner & General Manager / Hotshots Bar & Grill / St. Louis, MO
Management of all middle management staff and all employees.
Interviewed, hired and performed all training of new employees - including managers, bar, server and kitchen staff.
Assure adequate training on Back and Front of house.
Ran Aloha computer system and facilitated new Audio / Visual setup along with any construction.
Responsible for all scheduling to assure adequate staffing of all kitchen staff, bartenders, servers.
Responsible for all financial aspects of the store.
Reviewing profit and loss statements for accuracy and seek out areas of improvement.
Maintaining accurate and efficient inventory to minimize loss.
Facilitate standards to assure high level of customer service to provide a fun, safe, and clean atmosphere for all patrons.
Responsible for all daily operations of store, including menu building and rollout.
EDC / Credit Card auditing and securing all store finances.
Assisted in and involvement with the opening of five new corporate locations and two new franchise locations.
Coordinated multiple promotional, charity and public relations events.
References
Management of all middle management staff and all employees.
Interviewed, hired and performed all training of new employees - including managers, bar, server and kitchen staff.
Assure adequate training on Back and Front of house.
Ran Aloha computer system and facilitated new Audio / Visual setup along with any construction.
Responsible for all scheduling to assure adequate staffing of all kitchen staff, bartenders, servers.
Responsible for all financial aspects of the store.
Reviewing profit and loss statements for accuracy and seek out areas of improvement.
Maintaining accurate and efficient inventory to minimize loss.
Facilitate standards to assure high level of customer service to provide a fun, safe, and clean atmosphere for all patrons.
Responsible for all daily operations of store, including menu building and rollout.
EDC / Credit Card auditing and securing all store finances.
Assisted in and involvement with the opening of five new corporate locations and two new franchise locations.
Coordinated multiple promotional, charity and public relations events.
Mr. Chris Rehagen
Retired Industrial Engineer, NIKE
Mr. Thomas Morgan
General Manager / Managing Partner
Hotshots Sports Bar & Grill
Mr. Bob Sawyer
Sales Representative
PFG
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