Customer Service Team Members
Resume:
JANNICE AFONSO
***************@*****.*** +91-976******* Goa, India 403706
*******.*****@*****.***
Dedicated Pharmacist offering 3 + years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Work Experience
09/2022-Current
Sr. Pharmacist
Apollo Pharmacies Ltd Goa, India
Offered clinical expertise to help resolve drug- related questions and concerns initiated by staff and
administrators.
Interviewed and hired well-qualified candidates to fill open positions.
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Implemented cost-containment strategies covering both dispensing and procurement activities.
Prepared medications based on physician orders.
Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers. 10/2019- 09/2022
Pharmacist
Apollo Pharmacies Ltd Goa, India
Recommended over-the-counter medications for patients after assessing symptoms.
Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Prepared medications based on physician orders.
Trained individuals in how to use devices to promote optimal medical support.
Complied with pharmacy regulations to increase quality of health-care and inhibit criminal abuse of drugs.
Reviewed prescriptions to confirm appropriate selection of drug,dose and check for interactions with other medications.
Skills
Time management
Problem solving
Monitoring and modifying
medications
Verbal and Written
Communication
Team Development
Inventory Management
FDA Drug Safety Guidelines
OTC Recommendations
Microsoft Office
Organized and Detail-Oriented
Controlled Substance
Management
Staff Training
Valid State Pharmacy License.
Audit Support.
Education
Bachelor of Pharmacy 07/2015-
06/2019
KLE Academy of higher Education
and Research Karnataka
Associate of Science 06/2013-
05/2015
Guardian Angel Higher Secondary
School Goa
Nationality
Indian
Date of Birth
18-10-1997
Marital status
Single
Passport num- P1985524
*******.*****@*****.***
07/2019 - 08/2019
Pharmacy Intern
Pfizer Ltd Goa,India
Worked as a part of team of 8 pharmacy interns.
Monitored production processes to gain understanding of problematic steps and rectify issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Used hand tools, instruments, gauges and equipment to complete the accurate measurement and noted for official record.
Interests
Reading
Gardening
Cooking
Being active on social media
Languages
English
Konkani
Hindi
Marathi
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