Customer Service Data Entry

TABITHA GRAY

*********@*******.*** 931-***-**** Lawrenceburg, TN 38464

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi-talented . Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

●Cash Handling

●Opening and Closing Procedures

●Processing Payments

●Decision-Making

●Attention to Detail

●Communication

●Clerical Support

●Billing and Invoicing

●Database Entry

●Administrative Support

●Report Preparation

●Materials Management

●Scheduling and Calendar Management

●File Management

●Correspondence Preparation

●Supply Management

●Type 50-60 WPM

●Document Retrieval

●Inventory Management

●Bookkeeping

●Invoice Processing

●Data Entry

●Expense Reporting

●Check Processing

●Payroll Administration

●Mail Management

●Calendar Management

●Records Management

●Appointment Coordination

●Customer Service

●Office Administration

●Office Equipment Operation

●Multi-Line Telephone Systems

●Document and File Management

●QuickBooks Expert

●Filing and Data Archiving

●Order Placement

●Documentation and Recordkeeping

●Administrative Procedures

●Fast Learner

●Recordkeeping

●Excel Spreadsheets

●Office Management

●Multitasking and Time Management

●Issue Response and Resolution

Experience

Eulan Hooper Realty and Auction Lawrenceburg, TN

Auctioneer Assistant

05/2002 - Current

●Assisted auctioneer in setting up auction space and equipment.

●Organized and labeled items for sale at auctions.

●Provided customer service to bidders during the auction process.

●Maintained accurate records of bids, payments, and sold items.

●Greeted customers upon arrival and answered questions about the auction process.

●Conducted research on items being sold at the auction.

●Monitored bidding activity during auctions to ensure a fair outcome for buyers and sellers.

●Calculated buyer's fees and other costs associated with purchasing an item at auction.

●Prepared invoices for payment by successful bidders after completion of each auction event.

●Managed cash box throughout the duration of each auction event.

●Printed bid sheets prior to the start of each auction event.

●Verified information provided by consignors regarding items up for sale at each auction event.

●Performed clerical duties such as filing paperwork, data entry, and answering phones.

●Assisted in loading purchased items onto buyer's vehicles following completion of each auction event.

●Supported Auctioneers in providing a positive experience for bidders throughout the entire sales process.

●Created marketing materials such as flyers, posters, emails., to promote upcoming auctions.

●Resolved any discrepancies between buyers and sellers concerning payment amounts or item condition issues.

●Gathered and sorted items for sale, organized at auction sites and prepared written materials regarding items.

●Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

●Listened to customer needs to identify and recommend best products and services.

State Of Tennessee Department Of Human Services Lawrenceburg, TN

Child Support Specialist

03/2005 - 12/2015

●Conducted investigations to determine paternity and legal responsibility of parents for child support payments.

●Prepared, reviewed, and maintained accurate case files and records.

●Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.

●Negotiated payment arrangements with non-custodial parents in accordance with state laws.

●Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.

●Reviewed court orders for accuracy and completeness of child support requirements.

●Researched and responded to inquiries from customers regarding their cases or the status of payments.

●Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.

●Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.

●Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.

●Provided technical assistance to attorneys representing custodial parties in court proceedings relating to child support matters.

●Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.

●Created reports detailing activities such as caseload statistics, arrears balances, collections history.

●Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.

●Monitored compliance with court orders by verifying that payments are received within specified timelines.

●Participated in mediation sessions between custodial parties involved in disputes over issues such as visitation rights or health insurance coverage.

●Responded promptly to complaints filed against the agency by providing detailed explanations regarding policies or procedures associated with child support enforcement.

●Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.

●Adhered strictly to confidentiality guidelines when handling sensitive client information.

●Reviewed and maintained child support files and databases.

●Assessed child support cases to determine appropriate case action.

●Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.

●Executed appropriate case action to locate absent parents.

●Prepared documentation of administrative and legal actions related to child support orders.

●Negotiated settlements and agreements with parties outside of court.

●Maintained current knowledge of child support policies and procedures, [State] family law and federal regulations.

●Reviewed applications for service and effectively interviewed custodial and non-custodial parents.

●Monitored cases and reviewed to determine eligibility for closure.

●Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.

●Prepared forms and reports indicating current case statuses and schedules.

●Assisted prosecuting attorney with collection of necessary data in preparation for cases.

●Interfaced with local court system, attending court proceedings and working directly with attorneys.

Education and Training

Lawrence County High School Lawrenceburg, TN

High School Diploma

05/2002

Certifications

●I have been a Notary since February 2005-Present

References-

Shonda Smith (Was my administrator when I worked for Child Support for the State of Tennessee) 931-***-****

Amy Trimble (Was my manager when I was at Child Support with the State of Tennessee) 931-***-****

Rick Skillington (County Commissioner and I work with him at the auction company) 931-***-****

Jody Hunter (Co-Worker when I was at Child Support and friend 20 years) 931-***-****

Shonda Gallaher ( Friend of 28 years) 931-***-****

Brianna Kelly ( Friend for 25 Years and worked for her at Two Sparrows boutique part time for about 2 years) 931-***-****

Thomas Kobeck (Father- Owner of Eulan Hooper Realty and Auction)931-***-****

Jill Thomas Fisher- (Friend for 20 years) 931-***-****

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