Network Technician Customer Service

Trushit Hinsu

Kenyatta Avenue, Nakuru, Kenya • +254-***-****** • *******@*********.*** • ************@*****.*** https://www.linkedin.com/in/trushit-hinsu

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OBJECTIVE

Highly skilled and experienced computer hardware and network technician with a proven track record of installing, maintaining, and troubleshooting computer and network systems. Proficient in a variety of technologies and software, including Windows, and Linux. Seeking a challenging and rewarding opportunity in a dynamic and fast-paced environment.

TECHNICAL SKILLS

Expertise in Windows and Linux operating systems

Expertise in network installation and configuration of protocols like TCP/IP, DNS, and DHCP

Expert in operating Quickbooks, Turbocash, Quicken and proficient in Microsoft 365 applications.

Operation skills in Microsoft SCCM

Expert in Technical support and customer service.

Problem-solving and troubleshooting skills.

Excellent customer service and communication skills.

Fluency in English, Swahili, Hindi and Gujarati. PROFESSIONAL EXPERIENCE

Computer Hardware and Network Technician,

Devi Stationers & Computers Limited, Kenya.

2008 – Present

Installed, configured, and maintained computers and network equipment for a variety of clients, including retail business and large corporations.

Troubleshot, resolved, and repaired computers and technical issues in networking, including hardware and software problems in timely manner.

Assisted with the development and implementation of network security to protect client data.

Provided technical support and assistance in the workshop and remotely to clients and training the use of new technologies and systems including desktops, laptops, tablets, servers and portable devices.

Installed and maintained surveillance and access control equipment’s.

Prepared estimates, document issues for new assemblies and repair jobs.

Deployed and setup of electronic equipment to corporate and retail customers sites. Projects

Installed and maintaining over 5 CCTV surveillance installations.

Installed a point-to-point network for 2 largest building in Nakuru.

Developed a Wi-Fi hotspot zone with authentication in a 64-house apartment with 99% uptime.

Developed an eCommerce website and integrating payment solutions as well as shipping methods.

Setup Windows Server 2012 for the company to manage and host the company’s accounting system. VOLUNTEER EXPERIENCE

Decoration Assistant

Cutchi Gujarati Hindu Union, Kenya

2000 – Present

Trushit Hinsu

Kenyatta Avenue, Nakuru, Kenya • +254-***-****** • *******@*********.*** • ************@*****.*** https://www.linkedin.com/in/trushit-hinsu

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Assisting in temple decoration services.

Taking part in Hindu religious programs.

EDUCATION

Bachelor’s is Computer Science

University of the People, USA

Diploma in Information Technology

Tracom College, Kenya

Certificate In Electronic Servicing

Diploma in Electronics and Computer Systems

Diploma in Electronic Systems

Modules in the Information Technology Series

2021 – 2024

2004 – 2005

CERTIFICATION

Google IT Support Professional Certificate

2022

Google Inc

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating System and You: Becoming a Power User

System Administration and IT Infrastructure

IT Security: Defense against the digital dark arts References: Available upon request

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