High School Customer Service

Shakilyon M. McClain

*** **** ****** **********, ** 39114

Phone: 601-***-**** Email: ***********@*****.*** OBJECTIVE

To secure a position in the Customer Service Industry that will allow active participation activities and functions, especially training and development.

EDUCATION

Magee High School: High School Diploma Completion Date: 05/2009 ICDC College: Medical Office Manger Completion Date: 08/2016 VMTS: Tax Preparer Completion Date: 02/2023

EMPLOYMENT HISTORY

EMPLOYEE: Virtual Money Tax Services LLC

Title: Tax Preparer Software Sales

Location: 249 Beauvoir Blvd.

Biloxi, MS 39531

228/400/9978

Duration: January 2023 – Current

Job Duties: Manage multiple positions simultaneously, as well as marketing to meet sale quotas and commission goals, product demos and presentations, along with contract negotiations, while continuing to help tax clients file taxes and ensure the accuracy of various tax forms.

EMPOLYER: Mississippi Rehabilitation Services

Title: DCW

Location: 1032 Centre Pointe Blvd.

Pearl, MS 39208

601/709/5656

Duration: November 2023 – Current

Job Duties: Help maintain daily living standards by assisting clients with personal Hygiene needs, including Exercise cleaning, medication administration, appointments, and meals. Employer: Compassionate Cares

Title: PCA

Location: P321 Jackson Street

Hazelhurst, MS 39083

601/500/0027

Duration: June 2023 – Current

Job Duties: Help maintain daily living standards by assisting clients with personal Hygiene needs, including Exercise cleaning, medication administration, appointments, and meals. EMPLOYEE: Neighborhood Wireless

Title: Sales Agent

Location: 206 Pass Road STE. 6

Gulfport, MS 39507

228/343/1315

Duration: September 2018- December 2023

Job Duties: Providing Telecommuncations to clients through the ACP and Lifeline Program, as well as marketing and scheduling events with a variety of foundations, and organizations. SKILLS AND ABILITIES

*Proficient in Microsoft office applications

*Able to manage one’s own time and the time of others

*Able to communicate effectively with others orally and in writing

*Able to identify complex problems and review related information to develop and evaluate options and implement solutions

OTHER SKILLS AND ABILITIES

**Compassionate Client Care

**Case management experience

**Administration support specialist

**Spreadsheet Management

**Client Documentation input

References available upon request

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