Sr. Field Service Engineer
Resume:
Ritesh Sharma
************@*****.*** 981-***-****
To work in a challenging, dynamic and competitive environment in the work area, such that all the knowledge will be applied for the interest and growth of the organization also self.
PROFESSIONAL SUMMARY
Skilled in service & Installation, demo of Scientific / Analytical Instruments for Quality control, Biotechnology, Molecular Biology, Chemistry and Pharmaceuticals Industry with well-disciplined field presence & understanding market need.
Exceptional ability in handling multiple priorities, biased towards results, along with a genuine interest in personal and professional development.
Proactive, dynamic and organized individual, keen on enhancing professional knowledge and skills by practicing the chosen discipline with professionalism, care and integrity.
Ability to work successfully in a fast paced, structured team environment.
Good communication & presentation skills.
WORKING EXPERIENCE
Company : Bio Age Equipment & Services.
Position : Senior Service Engineer
Tenure : December 2021 to Present
Roles and Responsibilities:
Developed and improved preventive maintenance procedures.
Performing Equipment Repairs and Installation, Troubleshooting, and Maintenance of Electronics Equipment at Customer's Place Visiting Customers' Office.
Participating in Designing and Field-Testing of Equipment
Ensuring Product's Efficacy by Installing and Operating Equipment at Test Sites
Interpreting Blueprints and Identifying Flaws in Product Design
Developing Procedures for Proper Installation
Resolving Issues in Timely Manner to Retain Customers WORKING EXPERIENCE
Company : Spinco Biotech Pvt Ltd.
Position : Service Engineer (Opex)
Tenure : Jul 2021 to 22 Nov.2021
Region : North India
Roles and Responsibilities:
Perform installation, maintenance and repair of the instruments and parts via visits.
Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts. Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract. Taking responsibility and following-up for collection of service receivables.
Quoting negotiating and closing service contracts and repair charges with customers. Ensuring full compliance to CRM, workflows and guidelines.
Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
Identifying and transferring leads and sales opportunities to members of the sales team. Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues. WORKING EXPERIENCE
Company : Hanna Equipment’s India Pvt Ltd.
Position : Sales & Service Engg.
Tenure : Jan. 2020 to Jul 2021
Region : North India
Roles and Responsibilities:
Generate new sale. Case development and Funnel target tracking updating to Manager and taking necessary actions to reach the target.
Spares, New Order booking, Payment Follow up.
Planning, scheduling and execution of preventive maintenance. Attending breakdowns.
Achieving an uptime of 99% for all equipment which are under AMC. Managing Spares requirement with HO.
Planning, proper execution of AMC (Annual Maintenance contract) and achieving customer satisfaction.
WORKING EXPERIENCE
Company : Merck Life Science Pvt Ltd.
Position : Filed Service Engineer.
Tenure : Oct. 2016 to May 2019
Region : North India
Roles and Responsibilities:
Daily visiting pharma and Non-pharma Industries.
Customer relationship management through online & offline talks, visits and meetings.
Sales support, demonstration and protocol development.
Case development and Funnel target tracking updating to Manager and taking necessary actions to reach the target.
Spares, AMC Order booking, follow up.
Weekly meetings with Territory Manager and Team.
PM and Calibration, Installation, visits as per monthly scheduled.
Weekly activities update.
WORKING EXPERIENCE
Company : Bio Age Equipment & Services.
Position : Sales cum Service Engineer
Tenure : February 2012 to Sep. 2016
Region : North India
Roles and Responsibilities:
Performing Equipment Repairs and Installation, Troubleshooting, And Maintenance of Electronics Equipment at Customer's Place Visiting Customers' Office and Training Their Employees on Use of Equipment
Participating in Designing and Field-Testing of Equipment
Ensuring Product's Efficacy by Installing and Operating Equipment at Test Sites
Interpreting Blueprints and Identifying Flaws in Product Design
Developing Procedures for Proper Installation
Resolving Issues in Timely Manner to Retain Customers WORKING EXPERIENCE
Company : Spice India Mobile Pvt. Ltd.
Position : Production Supervisor
Tenure : From April 2010 to January 2012.
Region : North Baddi
Roles and Responsibilities:
Ensure the safe use of equipment and schedule regular maintenance
Check production output according to specifications
Submit reports on performance and progress
Identify issues in efficiency and suggest improvements WORKING EXPERIENCE
Company : Digital System Pvt. Ltd.
Position : Tr. Operator
Tenure : From August 2009 to March 2010.
Region : North Baddi
Roles and Responsibilities:
Service & Production of PCB assembling, circuit board and medical PCB products.
PCB assembling or Repair.
Self-motivated, good interpersonal relations & communication skills.
Ability to take responsibility & work in Team.
Ability to learn things and make decision in time.
Respect and concern for individuals.
Hands on Experience and Expertise in Installation, Commissioning, optimizing the applications per the requirements.
Specialist in demonstration and training to the customer and Junior engineers. INSTRUMENTS HANDLED SO FAR:
Bio-Age make Lab grade Water Purification System.
Bio-Age make Fermenters Bioreactor, pH, DO, Conductivity controller
Bio-Age Stackable Shakers, Multideck Shakers.
Merck make Filter Integrity Tester, Tangential Flow Filtration (TFF).
Merck make Single use Bioreactor.
Hanna make portable, Tabletop, online pH, DO, Temp. meter EDUCATIONAL QUALIFICATION
3 years Diploma in Electronics & Communication Engineering with 61% CGPA, 2009 passed out in YRS College of Engineering & Technology.
12th in Arts - English with 50 % CGPA, 2014 passed out in Himachal Pradesh open Board. 10th Standard with 54% CGPA, 2006 passed out in S. Public Senior Secondary School. PERSONAL DETAILS
Date of Birth : 10th.Septamber.1991.
Father’s Name : Mr. Bir Chand Sharma
Address : Vill. Barchhwar, Surajpurbari(P.O), Sarkaghat (TK) Mandi (DT)175024 H.P Languages Known : Hindi, ENGLISH,
DECLARATION
I hereby declare that the particular information’s above are true to the best of my knowledge.
Date : Signature: Ritesh Sharma
Contact this candidate