Customer customer service assistant manager

Theresa Pollard

*************@*******.*** +1-925-***-****

Central Point, OR 97502

SUMMARY

Communicative customer service professional known for having great organizational skills. motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers with outstanding active listening and multitasking abilities.

SKILLS

Customer Complaint Resolution

Friendly, positive attitude

Quality control

Credit card payment processing

Retail sales customer service

Retrieve and fill on line orders

Shipping and receiving understanding

POS systems knowledge

Microsoft Office expertise

Upselling and cross-selling

Account management

Following up /closing

Problem Resolution

Data entry

Resourceful

MS Office proficiency

Quality assurance controls

High-energy attitude

Schedule coordination

Event coordination

Excellent researching abilities

Sales expertise

EXPERIENCE

Escrow Assistant

Fidelity National Title - Walnut Creek Walnut Creek, CA Mar 2021-Oct 2021 Prioritized and organized tasks to efficiently accomplish service goals. Put together closing statements for buyer and seller review. Juggled multiple projects and tasks to ensure high quality and timely delivery. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Facilitated clear and effective communication between brokers, borrowers and lenders. Customer Service Specialist

Cost Plus World Market, Inc Walnut Creek, CA Nov 2018-Mar 2020 Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan

Displayed appropriate signage for products and sales promotions to inform customers of best deals.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Increased store sales by cross-selling complementary items. Communicated and coordinated execution of planograms with store management. Resolved customer inquiries and questions

Merchandising Associate

Macy's Concord, CA Sep 2017-Mar 2018

Helped customers find specific products, answered questions and offered product advice. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered incoming telephone calls to provide store, products and services information. Engaged customers in friendly, professional dialogue to determine needs. Met merchandise processing standards and maintained organized and accessible work area. Developed trusting relationships with customers by making personal connections and suggesting other items( upselling)

Export Coordinator

Annex Coffee warehouse San Leandro, CA Oct 2005-Nov 2017 Determined shipping methods which was best for the customer, prepared bills of lading, invoices and other shipping documents.

Retrieved stored items and traced lost shipments, when necessary. Assisted management with scheduling.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Prioritized, organized work flow to meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service. EDUCATION AND TRAINING

High School Diploma

Antioch High School

VOLUNTEER

Britt Music and Art Festival, Event Staff

Brew Fest

Contra Costa Food Bank

PTA San Ramon, CA

City Clean Up Contra Costa County

CERTIFICATIONS

Customer Service Professional Certificate

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