Customer Service Data Entry
Resume:
Ebony N. Carter
Customer Service Stand-Out
Contact
OH 43205
**********@*****.***
Objective
Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my ten plus years as a Customer Service Professional from varies ranges: Data Entry, File Clerk. Receptionist, Sales Inbound/Outbound, Administrative Assisting, Warehouse Clerk, Social Services At MaryHaven Teen Ward. Education
University of Phoenix-
AACJ
Phoenix, AZ, 2016
Ohio School of Phlebotomy-
Certificate
Columbus, OH 2016
Grambling University,
Grambling, LA, 1996
Disney College
Internship/Program-
Certificate
Orlando, FL 1996
Experience
August 2019-February 2020
Customer Service Representative • Call Center Clerk • ODJFS Columbus, OH
August 2017-June 2019
Lead Customer Service Agent • Warehouse Customer Service Lead • HD Supply Groveport, OH
June 2017-August 2017
Administrative, Clerical • various office/warehouse • Express Staffing Grove City, OH
September 2016-June 2017
Employment Specialist Clerical • Training/Developing/Networking with community liaisons to promote retention in governmental programs for Special Needs Employees • Columbus Center for Human Services, Columbus, OH
Key responsibilities in all positions were to retain customers via superior customer service, and resolving complaints.
Improving company reputation by utilizing exemplarily diversity training
Trained and delegated responsibilities to team
Trained in teamwork and leadership goals improving quality of life of team
Developed confidence, fostered self-esteem while training employees on policies, protocols, and company procedures to quickly increase performance abilities of new staff
Developed, and maintained schedules of at least five employees
Key Skills
Verbal/Written Communication
Adept in Technology
Confidentiality
Time Management
Strategic Planning
Resourcefulness
Detail-Oriented
Anticipates Needs
Document Management
Customer/Client Services
Orientation
Communication
Diplomacy
Empathy
Confidence
Collaboration/Initiative
Active Listening
Problem Resolution
Ability to Prioritize & Meet Deadlines
Pro-Active
References
Available Upon Request
Contact this candidate