Customer Service Live Oak

Resume

RHONDA BAKER

***********@******.*** 386-***-**** Live Oak, FL 32064

Summary

Skills

• Sales Development • Customer Needs Assessment

Experience

Merle Norman Cosmetic Studio Live Oak, FL

Sales Associate

03/2014 - 01/2024

* Helped customers find specific products, answered questions, and offered product advice.

* Greeted customers and provided exceptional customer service.

* Engaged customers in friendly, professional dialogue to determine needs.

* Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

* Handled customer complaints in a professional manner.

* Answered incoming telephone calls to provide store, products and services information.

* Provided accurate information about products, prices and services.

* Developed trusting relationships with customers by making personal connections.

* Maintained cleanliness of store environment including floors, windows, displays.

* Restocked shelves as needed to ensure sufficient inventory levels.

* Assessed customer needs to provide assistance and information on product features.

* Built and maintained relationships with peers and upper management to drive team success.

* Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

* Maintained up-to-date knowledge of store merchandise and policies.

* Collected payments and provided accurate change.

* Organized stockroom shelves according to size, color or style.

* Upsold additional items based on customer interests and needs.

* Demonstrated product features and benefits for customers' needs.

* Received and displayed product shipments on store retail shelves upon delivery.

Melody Christian Academy Live Oak, FL

Teacher

08/2003 - 06/2013

* Maintained a safe and orderly learning environment for all students.

* Built and strengthened positive relationships with students, parents and teaching staff.

* Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

* Developed and implemented lesson plans based on curriculum objectives.

* Managed student behavior in classroom by establishing and enforcing rules and procedures.

* Assessed student performance through tests, quizzes, and other assessments.

* Supervised students throughout day, both in classroom and outside during breaks.

* Provided individualized instruction to meet the needs of all students.

* Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.

* Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.

* Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.

* Graded student papers and assignments to track student progression.

* Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.

* Instructed students in academic subjects such as math, science, language arts, social studies, and history.

* Graded projects, exams and assignments to track student progression.

* Utilized behavior management skills to foster environment conducive to student learning.

* Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.

* Established and enforced rules for behavior and procedures to maintain order among students.

* Organized parent conferences throughout the year to discuss student progress.

* Supervised after school activities such as clubs or sports teams.

* Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.

* Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.

* Remained calm and patient in student interactions to support individual growth and development.

* Met with parents and guardians to discuss students' progress and areas requiring improvement.

Community Christian Academy Jasper, FL

Teaching Assistant

09/1999 - 06/2003

* Supervised children and participated with children in activities.

* Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

* Encouraged students to take an active role in their own learning process.

* Graded assignments and tests and documented results into filing systems.

* Provided one-on-one support for special needs students.

* Graded assignments, tests and papers according to teacher instructions.

* Helped students master learning concepts through one-on-one and small group tutoring.

* Established positive relationships with students, parents, fellow teachers and school administrators.

* Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.

* Developed positive relationships with parents and guardians of students.

* Prepared lesson materials and visual aids to reinforce lesson concepts.

* Supervised students in the classroom, cafeteria, hallways and playgrounds.

* Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

* Distributed textbooks, workbooks, papers and pencils to students.

S&S Food Store White Springs, FL

Cashier

04/1992 - 02/1994

* Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

* Accepted cash and credit card payments, issued receipts and provided change.

* Operated cash register or POS system to receive payment by cash, check and credit card.

* Performed other duties as assigned by management.

* Stocked shelves with merchandise when needed.

* Helped customers find specific products, answered questions, and offered product advice.

* Issued receipts, refunds, credits or change due to customers.

* Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

* Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

* Worked closely with front-end staff to assist customers.

* Directed trash removal and sanitation procedures to keep aisles and register area organized.

Self Employed Services Live Oak, FL

Housekeeper

08/1988 - 02/1994

* Cleaned bathrooms, including toilets, tubs, showers and sinks.

* Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

* Changed bed linens and towels, tidied up rooms.

* Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

* Interacted pleasantly with clients and guests when performing daily duties.

* Maintained and organized cleaning supplies stock.

* Disinfected telephones, light switches and other frequently touched objects.

* Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

* Maintained a clean linen closet by folding sheets neatly on shelves.

Ken's BBQ Live Oak, FL

Server

02/1990 - 02/1991

* Provided excellent customer service to ensure satisfaction.

* Ensured that each guest was served courteously, quickly, and efficiently.

* Performed opening and closing duties such as setting up the dining area, restocking supplies.

* Took orders from customers accurately and in a timely manner.

* Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Lisa’s Boutique Live Oak, FL

Sales Associate

08/1984 - 01/1987

* Helped customers find specific products, answered questions, and offered product advice.

* Greeted customers and provided exceptional customer service.

* Engaged customers in friendly, professional dialogue to determine needs.

* Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

* Handled customer complaints in a professional manner.

* Answered incoming telephone calls to provide store, products and services information.

* Assisted customers with product selection, sizing and styling.

* Provided accurate information about products, prices and services.

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