Social Work, Clinician, service coordinator, case manager
Resume:
Courtney L. Griffin
Springwater, NY 14560
*****************@*****.***
*************@*****.***
Summary: I graduated through Empire State College to obtain my Bachelor’s degree for Community in Human Services with a concentration in Criminal Justice, psychology, and counseling services. I am a very passionate, dedicated, Trustworthy, ambitious, organized individual who is eager and willing to further education and knowledge as it pertains to the job position. Possess respectful and disciplinary leadership skills, and implement initiative in being a team player.
Education:
Empire State College
1475 Winton Rd N, Rochester, NY 14609
Cumulative GPA: 3.0/3.5
Bachelors: Community in Human services. Concentration: Criminal Justice
Graduated: 2015
Genesee Community College
One College Road, Batavia, NY 14020
Cumulative GPA: 3.0
Associates: Applied Science
Graduated 2012
Work Experience:
Maple City Nursing and Rehabilitation Center: Director of Social Work 12/22-8/24
Duties: Oversees and directs the daily operations of social services programs, aiming to provide optimal support services to communities and families. Primarily in charge of setting organizational goals, establishing protocols and guidelines, liaising with external and internal parties, and developing strategies to achieve patient care plan goals. Determine patient needs through rounds, chart review, patient/family interviews and team conferences. Conducts family meetings quarterly and as needed. Assess residents/clients upon admission with psychosocial assessments for mental and emotional state/cognitive status.
Referral Management. Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented
Treatment Plan Development. Coordinate assessments and develop care plans in accordance with accepted social work policy. Oversee MDS assessments. Systems used were Matrix and PCC/ electronic medical system
Performs other duties as assigned. Complete Molst audits on a regular basis to ensure orders are updated and accurate and compliant and compare with orders in the computer system for accuracy or due to significant change. Run resident council programs and acts as an advocate for the residents. Assist with grievances/complaints/missing items following the related policy. Assists with discharge planning and community referrals as necessary. Inform and or educate about insurance cuts, and assist however necessary and appropriate in that process per resident decision.
Rochester Center Nursing and Rehabilitation: 4/22-12/22
Director of Social Work
Duties: oversees and directs the daily operations of social services programs, aiming to provide optimal support services to communities and families. Primarily in charge of setting organizational goals, establishing protocols and guidelines, liaising with external and internal parties, and developing strategies to achieve patient care plan goals. Determine patient needs through rounds, chart review, patient/family interviews and team conferences. Conducts family meetings quarterly and as needed. Assess residents/clients upon admission with psychosocial assessments for mental and emotional state/cognitive status.
Referral Management. Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented
Treatment Plan Development. Coordinate assessments and develop care plans in accordance with accepted social work policy. Oversee MDS assessments. Systems used were Matrix and PCC/ electronic medical system
Performs other duties as assigned. Complete Molst audits on a regular basis to ensure orders are updated and accurate and compliant and compare with orders in the computer system for accuracy or due to significant change. Run resident council programs and acts as an advocate for the residents. Assist with grievances/complaints/missing items following the related policy. Assists with discharge planning and community referrals as necessary. Inform and or educate about insurance cuts, and assist however necessary and appropriate in that process per resident decision. Attends weekly Utilization Review with all disciplines to discuss progress, updates, significant changes, and or concerns.
Chances and Changes 2/22-4/22
Special Victims Advocate
Duties: residential supervision of clients. Providing counseling services as needed and re-engaged in the communities. Establishing life goals, and attaining them. Assisted in crisis intervention phone screens through the crisis abuse hotline.
Flacra Farmington Outpatient Clinic: 10/21-4/22(remained per diem till 2023)
Prison Re-entry Specialist/Case Manager
Casa-Trinity: 9/19- 10/21
Clinician
Duties: Treatment and evaluation for alcohol and substance abusers, and their families. Carries a caseload of clients and provides individual counseling for clients throughout the month, including announced and unannounced home visits.
Completes psychosocial assessments of alcohol and substance abusing clients to determine appropriate level of care.
Performs written psychosocial assessment, takes relevant history and completes screening tools with clients to determine treatment recommendations.
Develops Treatment plans in collaboration with clients and other disciplines/providers
Facilitates orientation and clinical support groups for program’s clients that consists of relapse prevention, Stages of change- Precontemplation, Contemplation, Preparation, Action, Maintenance, Countertransference, Co-occurring, Anger management, Dependence, Motivational Interviewing, Rational Emotive Behavior Therapy, and other Trauma Focused Therapies.
Refers clients to treatment within the agency or appropriate community services to best meet client needs, advocating on client's behalf when appropriate.
Provides immediate feedback to the agencies and individuals involved with client referral or care such as CPS, DSS, probation/parole officers, and insurance companies.
Enters client information onto Electronic Medical record to complete assessments. Maintains written records of goals and progress of clients.
Engages family members or collateral individuals for feedback and collaboration when appropriate.
Intervenes when crises arise to ensure client stability and safety. Make referrals to higher or lower levels of care whenever a client is struggling in a Supportive living setting.
Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
Informs supervisor of significant events/ issues related to clients as appropriate, and follows the program's policies and requirements, reviewing incident reporting processes as required.
Attends regular clinical supervision, program and departmental meetings, case review, and quarterly meetings.
Maintains and develops clinical and professional knowledge by completing recommended education, in agency training, and workshops.
Participates in appropriate interagency meetings with other treatment agencies and community groups as required.
Educates clients on evidence-based practices to utilize coping skills and the tools necessary to maintain abstinence/sobriety and overcome barriers via seeking safety, and make progress towards their independence by taking necessary steps to attain their goals promoting responsibility and accountability.
Attends weekly meetings for client case review to help ensure compliance with charts through the ECR/10e11 system.
Catholic Family Center- 1/16- 7/19
Clinician/Substance Abuse Counselor & Case Manager
Duties: Treatment and evaluation for alcohol and substance abusers, and their families. Carries a caseload of clients and provides individual counseling for clients throughout the month, including announced and unannounced home visits.
Completes psychosocial assessments of alcohol and substance abusing clients to determine appropriate level of care.
Performs written psychosocial assessment, takes relevant history and completes screening tools with clients to determine treatment recommendations.
Develops Treatment plans in collaboration with clients and other disciplines involved in their care
Facilitates orientation, and clinical support groups for program’s clients that consists of relapse prevention, Stages of change- Precontemplation, Contemplation, Preparation, Action, Maintenance, Countertransference, Co-occurring, Anger management, Dependence, Motivational Interviewing, Rational Emotive Behavior Therapy, and other Trauma Focused Therapies.
Refers clients to treatment within the agency or appropriate community services to best meet client needs, advocating on client's behalf when appropriate.
Provides immediate feedback to the agencies and individuals involved with client referral or care.
Enters client information onto Electronic Medical record to complete assessments. Maintains written records of goals and progress of clients.
Engages family members or collateral individuals for feedback and collaboration when appropriate.
Intervenes when crises arise to ensure client stability and safety. Make referrals to higher levels of care whenever a client is struggling in a Supportive living setting.
Participates in relevant Agency meetings/training and ongoing development of professional knowledge and skills.
Informs supervisor of significant events and or issues/concerns, complaints related to clients as appropriate, and follows the program's defined incident reporting process as required.
Attends regular clinical supervision, program and departmental meetings, case review, and quarterly meetings.
Maintains and develops clinical and professional knowledge by completing recommended education, in agency training workshops, and ensure thorough and detailed documentation in a timely manner
Participates in appropriate interagency meetings with other treatment agencies and community groups as required.
Assured clients are engaged in outpatient mental health, chemical dependency counseling, attending routine appointments with providers(Primary Care Doctor, Psychiatrist, Mental health court, probation/parole check ins and adhering to terms and conditions of contract.
Educates clients on evidence based practices to utilize coping skills and the tools necessary to maintain abstinence/sobriety and overcome barriers via seeking safety, and make progress towards their independence by taking necessary steps to attain their goals promoting responsibility and accountability.
Attends monthly utilization review to help ensure compliance with OASAS regulations and OMH for clients charts through ECR/10e11 system, PCC.
Case Manager Duties- Same as above, along with routine apartment checks to ensure clients are adhering to apartment setting rules per agency requirements
DePaul Community Services: 10/12- 7/19
Assistant Manager, Medication Coordinator, and Mental/behavioral health Residential Counselor II, mental health court liaison
Duties: Counsels clients with mental illnesses, behavioral concerns and substance abuse issues, ordering medication, Assure the supervision and ordering of all resident's medications in accordance with physician's orders, quality management standards and NYS Office of Mental Health regulations, provide assurance of accuracy, driving clients to appointments, documenting proper and adequate paperwork from client’s appointments, scheduling appointments, learning the proper technological system of operation through AWARDS, doing expense reports through M&T CentreSuite system. Worked on Service Plan Reviews, functional assessments, safety support plans, continued stay reviews, and completed billable services with the client along with providing quality customer service as needed. Attended and engaged in preparation for mental health court at Monroe County Hall of Justice. Discussed any progress made and plan of action required in order to graduate the program successfully. Case was discussed with another presiding Judge, court appointed lawyer, families if present, and other legal representatives if necessary.
ARC Livingston-Wyoming County: 08/08- 10/13
AMAP Counselor
Duties: Assisted consumers that had developmental disabilities with everyday living skills such as; how to do house chores, cook meals, clean, and tend to their hygiene. I transitioned from being a Life Skills Assistant to an Approved Medication Administrator Professional, by taking required classes and training. I was responsible for administering medication to the consumers. A daily log for each individual would have to be completed and charted in their individualized folders.
Volunteer Work:
Meal making and service coordination through various churches for the homeless
Community Street pick up of trash and used drug paraphernalia
Walk for Relay for life 2011
Hosted a spaghetti dinner for the VFW
Awards/Honors
CASAC-T Certificate 2017- present
Culinary Arts Certificate
Honor roll recipient
Qualified Mental Health Specialist 2011- 7/2019
Defensive driving certificate 2010- 2020
Skills & Abilities:
CPR/ first aid certified- adult & child care
Received Narcan, Naloxone, and Suboxone Training
Attended classes for American Sign Language
Technical literacy- Microsoft Office Suite, AWARDS, ECR/10e11, electronic medical records, PCC, Matrix, Word, Excel spreadsheet, Medication system ordering and tracking, DSS system input, DMV input for substance abuse record
Enrolled and completed counseling and human Service courses- Crisis Intervention, Counseling Theory, Program Planning, Abnormal Psychology, Family Violence & Abuse, Drugs & Alcohol, cultural sensitivity, dsm5 mental health diagnosis, TBI, behavior therapy and techniques, transference countertransference, Signs of abuse and trauma.
Enrolled and completed criminal justice classes- Ethics in Criminal Justice, Criminology, Race Class & Gender, Juvenile Justice, Alternatives to Incarceration, forensic and social psychology, law and legal process, penal law code and classification, criminal courts and law.
References Available Upon Request
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