Customer Service Call Center
Resume:
Nadine Young, ad2xhr@r.postjobfree.com ***Williams DR. APT 1212, Marietta, GA 30066
Qualifications Profile: 15 + years’ experience
Client project management. Event planning, management, and coordination. Administrative, finance, & contract negotiation. Transportation Logistics and business operations management. Computer proficient: Microsoft Excel, PowerPoint
Microsoft Office Suite, Email Management, and Outlook.
Sales/customer acquisition skills and techniques. Marketing and presentation of products and services.
Quality customer service, flexible strong multitasking skills, organized and efficient, articulate, charismatic and excellent credit.
Problem solving and conflict management/resolution. COVID-19 vaccinated. EDUCATION: Mishawaka High
Graduated 06/20/2000
Professional Experience:
Dual Sales Manager Hilton HVMG -Atlanta, GA Dec 2021 - Present
Assists director of sales with contracts, correspondence, billing and send folios as needed. Assist guest with plans for meetings, schedule and monitor meeting functions, and conduct property tours. Assist with follow-up on rooming list, direct bill, and other logistical requirements for previously booked business.
Assist with answering request for proposals in a timely manner, send contracts and collect payments.
Build room blocks in property systems: OnQ, R&I, and PEP. Prepare group resumes, maintain meeting room bookings, and manage meeting space setup as needed. Assist with front desk checking guest in and out. Call Center Supervisor C&B OPTICAL ONE – South Bend, IN. June 2015 - Nov 2021
Facilitate order changes and maintain records, effectively communicate with management to mitigate customer concerns regarding missed or damaged inventory.
Developed and maintain vendor relationships and partnerships. Evaluated and approved terms and agreements between vendors pertaining to budget and answered contract and service questions.
Schedule Appointments for multiple locations.
Trained new hires for call center.
Ensured clients experienced exceptional customer service and maintained a professional relationship with reoccurring clients.
Office Manager Sun Oaks Property - South Bend, IN. Feb 2009 - September 2014
Oversaw the management of staff, including recruitment, training, scheduling, and performance reviews
Main point of contact for customers, general contractors, exhibit house companies, and exhibitors throughout the renting and ordering of tradeshow furniture. Manage logistics, Schedule delivery with customers and operations team to ensure the correct products are in place at the right times and provide on-site service support at tradeshows.
Communicate timeline expectations and priorities to operations team. Maintain a positive relationship with repeat customers and attend meetings to represent CORT. Ability to successfully multitask between projects to satisfy client invoice. Manage tradeshow staff on-site to ensure work is completed.
Dealt with correspondence, complaints and queries.
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