Customer Service Representative

My Priyanshi Sharma

**************@*****.*** 437-***-**** Brampton, ON

www.linkedin.com/in/pr1yan5hisharma

PROFESSIONAL SUMMARY

• Student in the Bachelor of Business Administration in accounting at Sheridan college maintaining a GPA of 3.01 / 4, scheduled for graduation in December 2024.

• Experience in making month end and end of day reports and customer service representative has given me extensive skills in problem solving, analytical thinking, and great communications.

• Quick learner with in-depth Knowledge of Microsoft excel, taxation, financial accounting, ethics and sustainability in business, creative learning, and managerial accounting acquired over several projects and courses.

SKILLS

• Inventory Control

• Data entry

• Accounts payable and receivable

• Financial statements and preparation

• Analytical and critical thinker

• Management of customer relations

• Time Management

• Microsoft Office

EDUCATION

Honors Bachelor of Business Administration (Accounting) Jan 2022 – Dec 2024 (Anticipated)

Sheridan College, Mississauga, ON

RELEVANT PROJECTS

Business Simulation Jan 2022 – March 2022

• Worked in a group to gain real-life business experience which was to run a café and make decisions weekly.

• Decisions were about pricing, coffee cups of different sizes, baked goods, infrastructure of the café and many more.

• Our group changed the price of the coffee only once, which helped us gain many loyal customers and our group took second place out of all 6 groups.

SAP Software May 2022 – Aug 2022

• Worked on SAP software to gain the understanding of concepts in the real world and in a practical way.

• Tried to maintain orders, quotations, payments, and many other things on the software and gained an understanding of production processes.

SSPS Software Feb 2023 – April 2023

• Gained an understanding of SSPS software, did research through given data by putting it in the software.

• Researched and analyzed the results by creating hypothesis of given data.

• Suggested the appropriate option to choose which is more efficient for business and research purposes.

Profile Software Sept 2023 – Dec 2023

• Learned about using profile software for filing tax of different clients and saving their files.

• Worked on different type of clients such as student, retired person, employed, divorced and many more.

• Moreover, filling in the client’s information appropriately and information about the CA too.

WORK EXPERIENCE

Operational Associate June 2022 – Present

Citilogistics Inc, Mississauga, ON

• Generating daily, weekly, and monthly reports calculating the workload and efficiency.

• Assist Customers in locating their packages and provide appropriate solutions regarding any queries.

• Preparing documents for customers to pay duties due.

• Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received.

• Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.

Warehouse Worker May 2022 – Present

Citilogistics Inc, Mississauga, ON

• Generate reports documenting defective materials, questionable conditions, and quality benchmark results.

• Quickly and accurately sort materials on racks, bins, and shelves.

• Gained experience with shrink-wrap machines, bar codes, and shipping documents.

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