Customer Service Cost Reduction

Kashif Syed Hassan

*** ***** ***** ***, ******, ON, L1K 2T8

Home 905-***-****

*********@*****.***

Objective

To obtain a challenging position at a reputable company

Skills/Highlights

Extensive knowledge of customer service

Proficiency in project budget planning, meeting cost targets and leading cost reduction workshops

Proven track record of leadership, teamwork, interpersonal and problem-solving skills

Well organized and highly motivated with ability to multi-task and deliver under pressure with no compromise on safety and quality

Excellent analytical and troubleshooting skills with keen attention to details

Excellent communication, written and documentation skills with awareness to quality and business ethics standards

Self-starter, independent and enthusiastic about traveling nationally/internationally

Education

Aviation Management, Georgian College, Barrie, ON 2018

3-year Ontario College Advanced Diploma

Future goal is to further my education at Embry Riddle University for Masters in Aviation Management

Brampton Flight Center, Brampton, ON 2008

Working towards Commercial Pilot License

Currently have 45 flying hours towards Private Pilot License (solo flying stage)

Work Experience

Simcoe Part Service At Honda Manufacturing Sept 2020- Mar 2022

Places parts in specified relationship to each other in an assembly operation

Tape, screw, glue, fasten parts together

Some use of hand tools or power tools (screwdriver)

May operate machines such as press, inspection equipment, robots, and tugger

Perform a variety of tasks on different processes

Amazon Logistics Canada Oct 2018- Mar 2020

As a field operator

Serviced over 150 locations daily

Delivered quality service on time, every time

Managed broad range of customer to exceeded company customer excellence targets

Pizza Hut Restaurant Feb 2009 – Aug 2013

Worked as supervisor

Overlooked restaurant operations related to stock, sales and employee relations

Catered to large parties of up to +100 people

Ran sale reports on daily basis

Exhibited exemplary behavior for employees

Resolved employee conflicts to maintain friendly yet professional atmosphere

Coached new employees

Wendy’s Restaurant Aug 2006 - Jan 2007

Worked as a front cashier, drive through, bagged and served customers orders, cash accessibility

Rotated in the kitchen, prepared food for customers

Maintained professional behavior and remained committed to assigned task

Contributed to meet goals best customer service

Universal Car Rental Jan 2007 - Jan 2009

Worked as customer service representative

Interacted with customers on daily basis

Went above and beyond to help customers

Provided exceptional service to maintain long term relationship with regular customers

Took initiatives to grow customers list

Trained new employees

Achievements

Received MVP (most valuable player) awards from woodlands high school for excellent performance in cricket team

Received ROPSSA (region of peel secondary school athletic association)

Received an awards from school’s principle for extra ordinary achievement in cricket team

REFERENCES AVAILABLE UPON REQUEST

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