Customer Service Shift Manager

LOWELL PELOQUERO DUMANCAS

Blk. * Lot ** KS * Lancaster, Navarro, General Trias,

Cavite

Mobile No.: 097********

E-mail add: **************@*****.***

OBJECTIVE:

To obtain a position that will provide me an opportunity to apply my skills, knowledge and background and other related task as required by the nature of my job. SKILLS & TRAININGS:

• Management and training of security personnel

• Investigation related to security

• Excellent ability to resolve complaints

• Experienced in CCTV operations

• Strong visual observational and auditory skills

• Ability to act on strong multiple audible alarm annunciations

• Strong verbal and telephonic skills in a fast-paced environment

• Amazing ability to monitor and observe activity on multiple cameras.

• Ability to work in a security console environment.

• Remarkable ability of oral and written report communication

• Great ability of safety preventions and security risk management

• Excellent communication and interpersonal skills

• Customer service oriented with five star mentality

• Licensed driver

• Certified Basic Occupational Safety and Health Practitioner

• Certified in Security Supervisory Course

• Certified in Basic Life Support and First Aid Training

• CCTV Surveillance Training

• Fire Alarm System Operation Training

• Security Awareness Training

• Bomb Threat Training

• Bomb Detection with Portable X-Ray Training

• X-Ray and Walk Though Metal Detector Training

• Basic Intelligence Training

• Fire Safety Training

• Security Safety and Disaster Management

• Emergency Management Training

• Tactical Response Training

• Civil Disturbances Management Training

• Basic Management and Leadership Training

• Customer Service Training (5 Star Mentality)

• Forbes Travel Guide Hospitality Training (5 Star Mentality) EXPERIENCE:

• Okada Manila 2019 - present

Resort/Casino Security Shift Manager

DUTIES & RESPONSIBILITIES

- Manage, motivate and lead Resort/Casino Security Officers/Senior Officers/Supervisors, Providing visible management and leadership. Allocate and coordinate the duties of Resort Security Officers/Senior Officers/Supervisors to ensure shift requirements are met.

- Assist the management with staff performance to ensure competence, performance and succession objectives are meet.

- Manage customer service quality and ensure the Tiger Resort standards are maintained at all times. Represent management in the handling of customer complaints and ensure issues are dealt with efficiently and effectively.

- Create Security procedures.

- Manage shift briefings & provide operational briefings as required, and conduct de- briefs in relation to serious incidents and assisted removals.

- Conduct Incident Investigations as required.

- Maintain an effective relationship with our people and customers, ensuring relevant information is communicated, and incidents are dealt with in a discreet and confidential manner.

- Undertake tasks as directed by the Security Operations Manager and above.

- Manage administrative duties, projects and provide recommendations as required

• Okada Manila 2017- 2019

Resort Security Assistant Shift Manager

DUTIES & RESPONSIBILITIES

- Ensures that policies & procedures of the hotel are strictly implemented, in safeguarding the building, complex and its contents, safety of all costumers, guests and employees, prevention of accidents and incident.

- Responds to provide assistance to guests or costumers complain and allowing them to feel safe during their visit. Maintains a favorable working relationship with other hotel employees to foster and promote a cooperative and harmonious working climate. At all times, projects a favorable image of the Hotel to the public

- Assists on planning and deployment of equipment as per site requirement. Periodically check the operational fitness of security equipment’s. Train self and staff on the available resources.

- Anticipates risks/threats to Hotel’s property/assets and take corrective actions.

- Assists the Security Shift Manager in operations effectiveness and efficiency; welfare, training and motivation, leading by personal example, impartiality, honest reporting and punctuality.

• Okada Manila 2016 - 2017

Resort Security Supervisor

DUTIES & RESPONSIBILITIES

- Ensures that policies & procedures of the hotel are strictly implemented, in safeguarding the building, complex and its contents, safety of all costumers, guests and employees, prevention of accidents and incident.

- Responds to provide assistance to guests or costumers complain and allowing them to feel safe during their visit. Maintains a favorable working relationship with other hotel employees to foster and promote a cooperative and harmonious working climate. At all times, projects a favorable image of the Hotel to the public

- Assists on planning and deployment of equipment as per site requirement. Periodically check the operational fitness of security equipment’s. Train self and staff on the available resources.

- Anticipates risks/threats to Hotel’s property/assets and take corrective actions.

- Assists the Security Shift Manager in operations effectiveness and efficiency; welfare, training and motivation, leading by personal example, impartiality, honest reporting and punctuality.

• Taal Vista Hotel (Tagaytay City, Cavite) 2014 – 2016 Security Supervisor

DUTIES & RESPONSIBILITIES

- Ensures that policies & procedures of the hotel are strictly implemented, in safeguarding the building, complex and its contents, safety of all costumers, guests and employees, prevention of accidents and incident.

- Responds to provide assistance to guests or costumers complain and allowing them to feel safe during their visit. Maintains a favorable working relationship with other hotel employees to foster and promote a cooperative and harmonious working climate. At all times, projects a favorable image of the Hotel to the public

- Assists on planning and deployment of equipment as per site requirement. Periodically check the operational fitness of security equipment’s. Train self and staff on the available resources.

- Anticipates risks/threats to Hotel’s property/assets and take corrective actions.

- Assists the Security Manager in operations effectiveness and efficiency; welfare, training and motivation, leading by personal example, impartiality, honest reporting and punctuality.

• International Rice Research Institute (Los Baños, Laguna) 2010 – 2012 Security Supervisor (Bulldog Security Agency Inc.) DUTIES & RESPONSIBILITIES

- Routine supervision of security guards and security rules and regulations

- Management and improvement of security services

- Report preparation both oral and written

• Accenture Philippines (Manila) 2007-2009

Security Supervisor (Bulldog Security Agency Inc.) DUTIES & RESPONSIBILITIES

- Preparing incident reports and taking appropriate actions

- Supervise team of security personnel in discipline and daily operation

- Ensure operation of the access control room

- Help security officer in management of team of security guards

• Expatriates Escort (Accenture Philippines) 2006 – 2007 Officer in Charge (Bulldog Security Agency Inc.)

DUTIES & RESPONSIBILITIES

- Responsible for expatriates security and safety

- Supervised a team of escorts in the daily operations and discipline EDUCATION

TERTIARY

Bachelor of Science in Mechanical Engineer (2nd Year Level) West Negros University

Bacolod City, Negros Occidental

Bachelor in Secondary Education (1st Year Level)

Bago City College

Negros Occidental

SECONDARY

High School Diploma

PERSONAL INFORMATON

Date of Birth : April 18, 1976

Civil Status : Married

Provincial Address : Brgy. Tabao Baybay, San Enrique Negros Occidental

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