General Manager Sales Leader
Resume:
NICOLE WELLINGTON
Las Vegas, NV *****
740-***-**** - ad2ouy@r.postjobfree.com
PROFESSIONAL SUMMARY
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. SKILLS
Teamwork and Leadership
Labor and Overhead Cost Estimation
Performance Improvement
Staffing and Sales Reporting
Performance Strategies
WORK HISTORY
08/2023 to Current General Manager
PKWY Tavern – Las Vegas, NV
Opening GM for flagship location of hybrid concept in Centennial Hills Carefully interviewed, selected, trained, and supervised staff. Set clear expectations and created positive working environment for employees. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
07/2022 to 01/2023 AGM/Director of Food and Beverage Rockford Country Club – Rockford, IL
Acted as Interim GM while GM worked remotely 3 weeks out of each month Received and resolved complaints from club members, Monitored labor; evaluates scheduled and actual labor hours and costs. Responsible for club's dining services and all food and beverage production throughout the club
Directly supervised the Executive Chef, Catering Manager, Beverage Manager, Banquet Manager, Dining Room Manager and managers of all other outlets such as snack bars, half-way houses, etc.
Hired, trained and supervised subordinates and applies relevant marketing principles to assure that the wants and needs of club members and guests were consistently exceeded
09/2021 to 07/2022 Hotel and Restaurant General Manager Cobblestone Hotels and Suites/Wissota Chophouse – Janesville, WI Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention. Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Directed all day-to-day operations of Hotel and Restaurant to provide safe and enjoyable guest experience.
Oversaw recruiting, interviews and new employee hiring. Responded to and resolved guest issues or complaints. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Optimized profits by controlling food, beverage and labor costs Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
08/2016 to 09/2021 Restaurant Manager
Beloit Club – Beloit, WI
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations, and procedures. 02/2019 to 11/2020 Director of Sales
Aimbridge Hospitality – Rockford, IL
Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
Managed hotel sales and marketing plans to accurately interpret and support Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations and management purposes.
09/2017 to 08/2019 Restaurant Manager
Dog Haus Biergarten
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records. Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
12/2013 to 07/2016 Business Transient Sales Manager Sheraton Downtown Columbus – Columbus, OH
Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
Managed hotel sales and marketing plans to accurately interpret and support business objectives.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations and management purposes.
Increased sales from various channels.
12/2011 to 12/2013 Business Transient Sales Manager Sheraton Pittsburgh Airport – Pittsburgh, PA
Part of Sales Team and Hotel of the Year for Richfield Hospitality Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
Managed hotel sales and marketing plans to accurately interpret and support business objectives.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations and management purposes.
Increased sales from various channels.
09/2008 to 12/2010 Director of Sales
Concord Hospitality Enterprises Company – Florida And Pennsylvania Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
Managed hotel sales and marketing plans to accurately interpret and support business objectives.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations and management purposes.
Increased sales from various channels.
06/2005 to 03/2008 Director of Membership and Clubhouse Operations Harborage Yacht Club – Stuart, FL
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
11/2001 to 05/2005 Manager
Okeechobee Steak House – West Palm Beach, FL
Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example. Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
03/1998 to 10/2001 Manager
Hennessey's Tavern – Carlsbad, CA
Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example. Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
09/1993 to 01/1998 Manager
Excalibur/Alumni Club – Chicago, IL
Managed largest nightclub in Chicago at 60,000 sq ft. Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example. Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
Acted as Club's liaison to high profile artists and VIP clients in handling their highly sensitive privacy and financial information.
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