Customer Service Van Nuys
Resume:
Maribel Ramos
Pacoima, CA, 91331
ad2nk0@r.postjobfree.com
Amware Logistics – Transportation Lead 01-2019 to Present Day
***** ***** ** *** ****, CA 91406 - 818-***-****
Route orders with carrier over the phone and / or on retailer’s website
Contact carriers & brokers for rates and delivery schedules.
Write or revise standard operating procedures for logistics processes.
Investigate and approve freight & retail billing and invoices.
Daily order monitoring & Routing for Van Nuys, CA, Dayton, NJ, Bolingbrook, IL and San
Bernardino, CA.
Create & QC BOL’s & Labels
Closing orders and saving BOL’s to the correct folders in the M Drive
Supervise the employees and ensure schedules and procedures are being followed.
Responding to emails and resolving client complaints
Direct Freight Drivers to dock and ensure correct inventory / paperwork is being provided
First American Home Buyers Protection – Customer service 05-2008 to 02-2012
7833 Haskell Ave Van Nuys CA 91406 818-***-****
Confer with customers by telephone to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for
billing.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Moulton Logistics – Customer service Representative 05-2013 to 05-2014
7850 Ruffner Ave Van Nuys, CA 91406 – 818-***-****
placing orders over the phone
taking payments
resolving customer complaints
taking incident reports and resolving the problem
Moulton Logistics – Call Center Lead 05-2014 to 02-2017
7850 Ruffner Ave Van Nuys, CA 91406 – 818-***-****
Provide employees with guidance in handling difficult or complex problems or in resolving
escalated complaints or disputes.
Resolve customer complaints or answer customers' questions regarding policies and
procedures.
Develop or update procedures, policies, or standards.
Prepare and issue work schedules, deadlines, and duty assignments for office or
administrative staff.
Supervise the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.
Moulton Logistics – Retail Representative 02-2017 to 01-2019
7850 Ruffner Ave Van Nuys, CA 91406 – 818-***-****
Placing orders over the phone
Creating & Printing labels
Reading and understanding of Retail Routing Guides
Responding to emails
San Fernando High School, San Fernando CA HIGH SCHOOL DIPLOMA - 2005
SKILLS
Internet, Microsoft Excel, Microsoft Word, Outlook, Multi-line phone, 10 Key, Bilingual
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