Material Handler Farmers Branch
Resume:
Shawn Walton
Garland, TX *****
ad2n5y@r.postjobfree.com
• Track record for meeting timelines and exceeding expectations.
• Nine years' experience developing, implementing, and managing complex projects within time and budgetary constraints.
• A self-motivated and organized professional with over 10 years' experience of providing thorough and skillful support to department managers.
Authorized to work in the US for any employer
Work Experience
Material Handler
Tuesday Morning - Farmers Branch, TX
February 2018 to Present
• Offload inbound merchandise, verify count and SKU, stack on pallets, label pallets, process documents, and relocate merchandise to proper location.
• Move merchandise from receiving dock to proper location.
• Perform cycle counts, investigate and resolve inventory discrepancies.
• Pick orders for shipment.
• Move merchandise to staging area, verify SKU and quantity check for damage, and verify that order is complete and processed.
• Verify merchandise order is accurate and complete, process, sort, and scan load in trailer and process documents.
• Responsible for the upkeep of equipment and tools provided by the company. Executive Advocate
VERIZON - Irving, TX
November 2006 to March 2016
Handle customer complaints to conclusion through on-line customer contacts, determining system access
requirements, and interacting with managers within other departments in researching appropriate resolutions.
• Administer the investigation and follow-up to ensure equitable solutions are achieved that comply with tariffs and company policies.
• Resolve Order and Billing complaints to resolution by interfacing with the customer, resolving the issue and providing a solution. Act as a SPOC (Single Point of Contact) by providing the customer with direct contact
information.
• Develop responses for executive signature that reflect Verizon's commitment to quality while also ensuring that action has been taken to resolve the problems.
• In speaking with the customer, serve as representative of the President/Executive and when necessary work closely with the executives during the problem solving process.
• Administer sensitive complaints with Public Affairs, Legal, and Governmental Affairs to avoid lawsuits and image damaging media publications. Testify at rate cases, PUC hearings, legislative hearings, and court proceedings.
• Identify the root-cause of problems through complete analysis of complaints. Present complaint detail to appropriate line of business and assist in development of action plans to prevent future occurrences. Customer Service Representative
Protection One - Irving, TX
March 2003 to October 2006
Answer and process inbound customer calls as specified, in a professional, courteous, and timely manner.
• Maintain a professional, calm, and pleasant voice image at all times when communicating with customers.
• Efficiently and accurately entered and maintained all customer account data and activity in appropriate systems.
• Provided accurate and timely follow-through on all customer inquiries or correspondence requiring research.
Forklift Operator
Watkins Freightliner - Dallas, TX
November 2001 to March 2003
• Pick, pack, receive and restock product.
• Manage stock and inventory control.
• Ensure order accuracy
Education
High school diploma in Mathematics
DUNCANVILLE HIGH SCHOOL - Duncanville, TX
August 1997 to May 1999
Skills
• Shipping & Receiving
• Picking and Packing
• Forklift
• General Labor
• Warehouse Experience
• Warehouse Experience
• Shipping & Receiving
• Picking and Packing
• Forklift
• General Labor
• Pallet Jack
• Stockroom
Assessments
Attention to Detail — Highly Proficient
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Forklift Safety — Proficient
March 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Workplace safety — Proficient
April 2022
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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