Customer Service Administrative Assistant

Objective: Dedicated and results-driven professional with a strong background in administrative and customer service roles. Seeking the position of Administrative Assistant, where I can leverage my organizational skills, exceptional attention to detail, and passion for providing outstanding customer experiences.

Summary of Qualifications:

Over 20 years of experience in administrative and customer service roles, demonstrating proficiency in managing office operations and delivering exceptional customer support.

Excellent communication skills, both verbal and written, enabling effective interaction with clients, team members, and stakeholders at all levels.

Proven ability to multi-task and prioritize tasks to meet tight deadlines without compromising accuracy and exceptional customer support.

Adept at utilizing various software and tools, * AppFolio-Rent Manager-Yardi-Microsoft-QuickBooks & MS Office Suite, Excel, to streamline processes and enhance efficiency.

Strong problem-solving abilities, enabling the resolution of customer issues and ensuring customer satisfaction.

Strong problem-solving abilities, enabling the resolution of customer issues and ensuring customer satisfaction.

Professional Experience:

Administrative Coordinator -Looking Glass Opportunity Fund LTD -Chicago IL March 2009 – June 2023

Managed front desk operations, including greeting visitors, answering inquiries, and directing phone calls to appropriate departments.

Assisted in scheduling appointments, meetings, and conferences, maintaining an organized calendar for the executive team.

Prepared and proofread correspondence, reports, and documents to ensure accuracy and professionalism.

Coordinated travel arrangements and accommodations for senior management, optimizing cost-efficiency.

Customer Service Representative Looking Glass Opportunity Fund – Chicago IL February 2003-2009

Provided exceptional customer service, addressing inquiries and resolving issues to meet or exceed customer expectations.

Processed orders, returns, and exchanges efficiently, ensuring prompt and accurate service delivery.

Acted as a liaison between customers and internal departments, ensuring seamless communication and timely follow-ups.

Received commendations from customers and supervisors for consistently maintaining high customer satisfaction scores.

Assisted with data entry, filing, and organizing office documents, contributing to an efficient workflow.

Supported event coordination and logistical planning for company-wide functions.

Conducted market research to provide insights for improving customer service strategies.

Education: Lyons Township High School 1974- Lagrange IL. - College of DuPage -Dupage IL.

General coursework 1978-1980

Relevant Coursework: Business Communication, Office Management, Customer Relationship Management (CRM).

Skills:

Administrative Support

Customer Relationship Management

Communication

Time Management

Problem Solving

Microsoft Office Suite-Excel, Word, Outlook, QuickBooks-Rent Manager-AppFolio-Yardi

Multitasking Attention to Detail.

References: Available upon request.

Property Manager October 2005 to June 2023.

• Professional phone and email customer service.

• Main point of contact for current and potential tenants. Direct supervision of 85 residential units.

• Create work orders and ensure that they are correctly imputed & completed in a timely manner.

• Accounts payable and receivable, approving bills and resolving discrepancies along with reconciling bank accounts.

• Data entry, filing, proofreading as well as handling outgoing and incoming mail.

• Monthly expense analysis & financial reporting to Owners.

• Taking care of difficult and delicate matters involving tenants, such as nuisance complaints, collection calls and letters, court and eviction proceedings

• Preparing lease paperwork as well as recertification and move outs.

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