Customer Service Representative
Resume:
Lashunda Page
Tamarac, FL *****
ad2kbb@r.postjobfree.com
Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service position, coming with strong market knowledge and critical reasoning abilities to identify and access customers need to achieve satisfaction. Willing to relocate to: Hollywood, FL - Sunrise, FL - Margate, FL Work Experience
Member Experience Advisors
Adecco - Miramar, FL
November 2022 to February 2023
Assisting members with ordering otc products
Assisting members with placing orders for healthy groceries Providing members with balance on flex cards
Providing members with locations and items that can be purchased on benefit card monthly, or quarterly Remote Customer Service Representative
CVS Caremark (SGS Consulting) - Princeton, NJ
May 2022 to October 2022
Contacting insurance agents reminding them to renew their certification to continue selling insurance. cancelling insurance contracts that have not been completed within 90 days of being sent to agent. emailing documents and AHIP codes to insurance agents for renewal certification. Member Service Advocate
Sunshine Health (Pyramid Consulting LLC) - New York, NY November 2021 to March 2022
Assisting members with changing Pcp. Ordering new ID cards, and assisting in claims. Provided members with dental and vision line
Remote Customer Service Representative
K-Force _ Maximus - Fort Lauderdale, FL
May 2021 to August 2021
Assisting callers with locations to receive Covid vaccine Transferred callers to tier 2 to schedule appointment to receive Covid vaccine Customer Service Associate
SNI Companies - Fort Lauderdale, FL
March 2021 to May 2021
Registering patients upon Intake to receive Covid vaccine Separating patients to lines according to vaccine they're receiving observed patients for 15 to 30 minutes after receiving Pfizer vaccine to make sure they didn't have an allergic reaction to vaccine
Remote Customer Service Representative
Connexion Point - Sunrise, FL
October 2020 to February 2021
Assisting callers with getting enrolled in Medicare plan before open enrollment deadlines Customer Service Representative
DEO (Kforce Professional Staffing & Solutions) - Sunrise, FL April 2020 to May 2020
Working on the DEO project for unemployment claimants, resetting PIN numbers and passwords Barista/Cashier
Starbucks - Davie, FL
December 2019 to March 2020
Preparing coffee, frappes. sandwiches, cookies and cakes. checking customers out that are purchasing merchandise as well as closing store and cleaning for opening of next day. Customer Service Agent
SMS International Shore Operations - Fort Lauderdale, FL November 2019 to March 2020
Greeting passengers, verifying documents upon checking them in prior to boarding ship. Taking Payments Via Credit Cards
Medical Transportation Driver
LogistiCare - Miami, FL
December 2018 to May 2019
Transporting patients to and from medical appointments, surgeries, and physical therapy. Medical Courier
Scriptfleet - Miramar, FL
February 2018 to May 2019
Picking up and delivering medical supplies, delivering stat orders to and from patients, doctors office, hospitals, and nursing facilities.
Cashier/Customer Service
Family Dollar - Fort Lauderdale, FL
July 2018 to November 2018
Cash Handling Recovery Stock Customer Service.
Customer Service Sales Representative
All American Medical - Miramar, FL
January 2015 to March 2017
Assisting customers with ordering medical supplies Providing delivery dates of order
Taking payments for order
Customer Service Sales Representative
MetroPCS
May 2006 to December 2008
Deerfield Beach
Assisting customers with opening new accounts
Upselling accessories
Taking service payments
Providing warranty exchanges to upgrade to new devices Education
High School Diploma
Miami Edison Senior High School - Miami, FL
August 1987
Skills
• Clerical (10+ years)
• Microsoft Word (6 years)
• Customer Service (10+ years)
• Communications (10+ years)
• Microsoft Office
• Sales (8 years)
• Organizational Skills
• Barista Experience
• Courier
• POS
• Conflict Management
• Assessments
• Coffee Experience
• Upselling
• Cash Handling
• Cash Handling
• Upselling
• Coffee Experience
• Customer service
• Typing
• Insurance Verification
• English
• Cashiering
• Front Desk
• 3 years (3 years)
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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