Program Management Operations Manager
Resume:
Amber R. Zeek
915-***-**** ad2f3j@r.postjobfree.com
program management Liaison relationship building Client Management
Program Director, Operations Manager and Client Manager with over 5 years of success driven initiatives in the career sectors and within non-profit organizations. Develops enterprise-level strategy, learning objectives and career moves that streamline operational productivity while reducing hiring and labor costs. Consistently achieves successful outcomes within the most challenging environments. Areas of expertise include:
- Strategic Planning & Alliances - Case Management/ Recruiting and Screening
- Non-Profit Planning - Crisis Intervention/Conflict Resolution
- Human Resource Management & Mentoring - Program Management & Implementation
- Develop a Strategic Plan - Communication of Direction, Mission & Focus
Select Professional Experience
Workforce Opportunity Services/ El Paso, TX March 2019 – September 2023
Program Director/Client Service Manager
Operations, project and HR manager guiding and influencing individuals on a pathway to success, while maintaining a strong connection with Prudential Financial in El Paso. Specifically recruiting, mentoring and managing veterans and military spouses to help the veterans and spouses make the transition into corporate employment. Work under pressure and able to prioritize tasks complete projects on time and within budget. Analyze problems, provide alternatives, research, supervise, train and evaluate assigned staff. Exercise independent judgment, initiative and discretion and speak in public. Operate personal computer using standard office operating software and general office equipment. Prepare and maintain records, maintain filing systems; compile and organize information; develop, maintain, and operate databases
Instruct 20 + employees on the corporate work styles, while ensuring the employees have the training needed to pass certifications and handle day to day life while becoming a Prudential employee.
Collaborate and establish new and sustaining relationships with public, private, nonprofit stakeholders and implemented initiatives to improve opportunities.
Provide end-to-end program management solutions to Prudential for 2 cohorts and 20 contractors/consultants.
Ensure program recruitment met target goals for 6 cohorts.
Provide guidance and support to eligible participants throughout various phases of the recruitment process (pre-application, application, host company/fellow matching, and beyond)
Teach classes on job search skills such as networking, LinkedIn, resume writing, etc.
Develop basic timelines, utilize backward planning, & maintain a calendar
Notify business, stakeholders, and training partners of key dates and events
Update documents & outreach materials across all sources
Proven ability to lead by example and a high level of ability to motivate others towards the attainment of performance excellence.
Proven ability to develop KPI’s and key metrics to determine target performance.
Excellent communication skills, both verbal and written.
Ability to link business and operations strategy and decisions to the company’s vision.
Soldier for Life Transition Assistance Program/ El Paso, TX September 2017 – March 2019
Career Counselor/Trainer/Facilitator
Provided individual counseling for over 30-50 military personnel per week and enable personnel to ask questions and seek clarification on specific topics regarding transition and employment.
Managed and oversaw the new train the trainer program for resumes and social media with over 15 counselors.
Complied with the instructions of the manager and performs tasks related to careers, counseling, human resources, case management, and instructing and training in a timely manner while allowing the team to communicate and ensure everyone is on the same page.
Conducted employment workshops and military to civilian transitional workshops for 10-50 military personnel to allow for questions to be answered and outreach information completed. Set-up and remove exhibits and booths at approved events.
GBX Inc. / Ft Polk, LA and Ft Bliss, TX May 2014 – September 2017
Instructor/ Career Counselor
Taught 20 -50 military personnel per week the techniques to write resumes, cover letters and reference pages, which resulted in 80% of the personnel to have completed resumes, and the other 20% have draft resumes.
Focused on assisting military personnel on learning software to be successful through the transition process and employment workshop, which resulted in the personnel having the ability to work programs like Word, PowerPoint, Excel and social media sights.
Help military personnel and their families adjust to civilian life styles, and understand the job markets and the how to find the positions and statistics for each position, which allows the personnel and families to be ready for their transition.
Assisted military personnel in finding the career paths that suite them best and finding out the resources needed for researching the careers chosen.
Border Patrol Museum / El Paso, TX January 2008 - December 2012
Collections Manager/ Information Manager/Archives Manager/Financial Data Secretary
Managed all incoming archives to include receiving, assessing, organizing, classifying, data entering, storing and displaying Archives. QuickBooks experience.
Shipped and received orders for the gift shop as well as the archives and updated the files and helped with inventories of the museum gift shop.
Managed 2 -10 Community Service Workers in cleaning, organizing and assisting the managers and board of governors in daily tasks and labor needed for the museum.
Education & Technical Skills
Doctorate of Business Administration December 2017
Walden University. 4.0 GPA
Areas of Specialization: Information Technology/Change Management/Communications
Master of Business Administration December 2012
Webster University
Bachelors of Science in Management December 2010
Park University
Business Management/Information Technology
Associate of Arts in Music May 2008
El Paso Community College
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