Customer Service Data Entry

Wanda braselton

PO Box ***

Silver lake MN *****

Phone: 763-***-****

e-mail: ******@*****.***

linkedin https://www.linkedin.com/in/wandabraselton

Objective

An Administrative Assistant with a document control / customer service, order entry background and looking for a remote full or part time position that will utilize my abilities

Work Experience

08/2023 – Present

HPone

Worked from home

Customer service / data entry

Enter verification for new customer Medigap Plans

04/2023 – 06/2023

Concentrix

Worked from home

Customer service / data entry

Enter new customer information help

Working with current current customers solving their account problems

Left due to contract ending

12/2022 – 04/2023

Unemployed

Took some time off

09 22 – 12 22

H10 staffing

Data entry specialist

Updating data in amazon removing and entering agents name with vendors/suppliers. This is contract position that ends december 29th, 2022

8 2021 – 9 2022

Adecco

Customer service, data entry

Help customers with orders, payments, and assist with questions they may have

Enter data thru sap into crm’s, set appointment times for technicians to go to home other admin duties

10 2020 – 7 2021

Indotronix

Customer service / data entry

Worked from home

Help claimants with any back payments, back dating of wrong effective dates due to covid

Help clear any issue codes they may have on their file claims preventing them from getting their benefit payments.

Authorize payments that have not been paid for some reason, but that is eligible for it

File claimants past week on the phone ivr if they can’t do it online or by phone prompt

9 2019 – 8-2020

Walmart

Cashier

Working as a cashier

Heartland america

Chaska, mn

2 2015 – 08 2019

Support administrator

Answer incoming calls from customers who want to make orders by phone and helping them with their orders, questions, payments and other billing problems… create manuals for customer who requests them. Created spreadsheets and pivot tables in excel. Worked from home for 2 years

Landstar

Jacksonville, fl

8 2006 – 8 2014

Administrative assistant / data entry/ customer service

25-30 calls per day depending on source of call and how long it took to complete the conversation and helping out the drivers with their individual problem

Took care of drivers contracts, insurance certificates and contacted insurance companies to get new certs sent to us.

Created databases in access, excel spreadsheets, reports, pivot tables charts

Word documents, forms, pamphlets, and manuals

Presentations from powerpoint

Made sure all drivers were qualified with current insurance, tsa certified through the agents that they worked with. Requesting to be added on as an insurance holder on insurance certificates and made sure all drivers had the correct amount of insurance

Qualified drivers on hazmat materials

Daily, weekly and quarterly reports from cognos

Rework contracts into pdf files when needed

Adobe pro, created pdf online fill-in forms

Assist any of our agents / customers that call in and need help

Added information and created reports in salesforce and documents for cognos

Comcast

Jacksonville, fl

5 2004 – 6 2007

Customer service associate

Helped 50 or more incoming calls from customers who called in with any problems they had with their cable, billings or any other inquiries.

Set up accounts, changed information as requested, and also had some retention accounts.

Education

Titusville high school, titusville fl – graduated with reg degree

Hutchinson tech college, hutchinson mn, business degree

Certificates

High school diploma

Skills

Iso 9001

Duo

Ivr

Dual monitors

Microsoft office, word, excel, powerpoint, access e-mail and internet knowledge

Mainframe capabilities

Google docs, apps and search

Policy iq

Document control/msds

Sharepoint

Salesforce

Cognos

Sap

Adobe pro

Researc

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