Customer Service Representative

Marilyn Powell

Cell: 757-***-****

Email: ad1xyk@r.postjobfree.com

Professional Profile:

Customer Service Representative with 23 years of experience in telephone customer service. Familiar with major customer service software and procedures. I possess a positive attitude aiming to use my proven skills to effectively fill the customer service role in your company.

Professional Experience:

Jun 2000 - Aug 2023 Customer Service Representative - Franklin Energy and Water, Franklin, VA

Handled 90+ calls daily, with duties including assisting with billing questions, opened new accounts, retrieved customer data, and cancelled services.

Trained two new hires on how to use Kayako, entering customer data organizing customer interaction logs.

Received an average 95% customer satisfaction rating. 15% higher than the company average.

Suggested new tactics to assist customers with reducing their high energy and water bills.

Reported power outages.

Ran reports to determine who had a past due obligation and fax them to the disconnect department.

Pulled credit reports to decide if a deposit was required.

Assisted with payments arrangements on current accounts.

Education:

Aug 1983 - Jun 1985 Business Administration - Fayetteville Community College, Fayetteville, NC Diploma

Skills:

Time Management

Communication

Leadership

Critical Thinking

Active Listening

Team Work

Problem Solving

Emotional Intelligence

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