Customer Service Representative
Resume:
JESSICA
GIUFFRIDA
ad1uf3@r.postjobfree.com
Bradenton, FL 34207
Capable customer service representative passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in any establishments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Bahi Hut - Bartender
Sarasota, FL • 03/2020 - 05/2023
TruGreen Lawn Care - Customer Service Representative Palm Harbor, FL • 05/2015 - 03/2020
WORK HISTORY
Served high customer volumes during special events, nights, and weekends.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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• Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.
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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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Recruited and trained new bartenders and barbacks to help maintain talented team.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.p
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SKILLS
• Aloha POS
• Reconciling Cash Drawers
• Guest Satisfaction
• Safe Serving Knowledge
• Food and Beverage Management
• Cash Register Operation
• Suggestive Selling
• Attending Multiple Customers
• Customer Service
• Billing and Payment Processing
• Engaging Customers
• Servsafe Certified
• Good Conversationalist
• Cash Handling and Management
• Teamwork and Professionalism
Okaloosa Walton Community
College
Fort Walton Beach, FL
Associate of Arts: General Studies
EDUCATION
Compass Bank Card Customer Service - Financial Sales Representative
Fort Walton Beach, FL • 02/2005 - 01/2015
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Oversaw financial sales to monitor compliance with legal requirements and company policies.
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Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
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Represented company at industry events to promote Specific promotion
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• Developed incentives, achieving sales targets to increase revenue. Discussed financial options with clients and provided informed suggestions.
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Implemented initiatives to improve customer satisfaction and increase repeat business.
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Targeted accounts at senior and executive levels and secured funding for future initiatives.
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Contact this candidate