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Customer Service Social Media

Location:
Key Largo, FL
Posted:
December 09, 2023

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Resume:

James Horan

***Palm Dr, Key Largo, Florida ***** 305-***-**** ***@*************.***

Profile

Experienced bartender skilled in cocktail preparation and drink menu development. Passionate in customer service delivery with a team-oriented outlook.

Experience

Lead Bartender -The Fish House Encore, Key Largo, FL 33037 (April 2007-May 2016) Maintained a high level of customer service delivery in a fine dining establishment. Developed drink menus appropriately paired with the dining genre. Ensured proper coverage of shifts during fluctuating customer traffic patterns.

Bartender (Bar Manager)- The Catch Restaurant and Bar, Key Largo, FL 33037 (August 2016-October 2023) Managed and maintained Social Media Accounts to inform the public of Restaurant and Bar promotions. As sole bartender on the highest volume nights, able to output cocktails for a 150-seat restaurant and service a packed 20 seat bar.

Group Exercise Instructor- Mariners Hospital (Baptist Health) Tavernier, FL 33036 (November 2013-Present) Coach and motivate fitness classes of upto 20 students. Developing and designing classes that are unique. Owner- The Keys Notary, Key Largo, FL 33037 (May 2019-Present) Besides notarizations of documents, manage and certify real estate transactions. Officiation of wedding ceremonies for residents and visitors to the Florida Keys Page 2

Education

STUDIED HISTORY AND POLITICAL SCIENCE –(1982-1984)- DREXEL UNIVERSITY, PHILADELPHIA, PENNSYLVANIA

STUDIED POLITICAL SCIENCE - (1985-1989)- TEMPLE UNIVERSITY- PHILADELPHIA, PENNSYLVANIA

Skills & Abilities

-Excellent written and oral communication skills

-Poised under pressure

-Experienced in both Banquet and Restaurant

service

-Supportive in implementing new initiatives

-Kean in fostering a positive team centered approach in completion of Tasks

-Energetic and enthusiastic in performance of duties

-Skilled in use of social media and supportive

technologies

-Comfortable in learning new POS systems and

protocols



Contact this candidate