Customer Service Administrative Assistant

CHANDANI RAYAMAJHI

ad1r7f@r.postjobfree.com 510-***-**** Richmond, California 94804

Customer success representative with years of experience working in client acquisition, management, training, sales, public speaking, leadership, and relationship management. Highly qualified, committed, and results-oriented. A track record of success in developing and maintaining strong relationships with clients. STORE ASSOCIATE- THE UPS STORE- Berkeley, CA – 02-2022- Present

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

• Deliver exceptional customer service through customer engagement and quality product delivery.

• Be knowledgeable of products and services offered and properly promote them to customers.

• Identify customer needs and offer additional services which could benefit them. - Receive, sort, and place mail in mailboxes accurately.

• Record all sales transactions completely and accurately in the Point-of-Sale system.

• Pack contents for shipping using established procedures and products.- Receive and prepare documents for printing.

• Operate all other software packages.

• Achieved 100% daily quota or greater.

ASSISTANT MANAGER -THE EVEREST KITCHE Albany, Solano CA 05-2021–01-2022

• Reviewed and resolved client concerns and issues, researching relevant details, and communicating solutions.

• Achievements: Resolving complaints/issues and notifying the community association manager as needed.

• Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

• Responsible for selecting vendors and managing relationships.

• Achievements: Supervised and communicated effectively with over 10 employees.

• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Managed the restaurant's sales and took the necessary steps to maximize profit margins.

• Achieved sales growth of more than 20%.

• Managed the social sites of the restaurant to connect with customers and advertise the restaurant. Admission Assistant Lincoln University – Oakland, CA 01/2019 – 12-2020

• Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.

• Responded to students' issues to provide immediate resolution and improve retention.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Responsible for university promotion to local and international prospective students and was successful in increasing the Nepalese student rate by 2% in the university. Education

• Master of Business Administration: Business Administration (Finance), Lincoln University, December 2020

• Bachelor of Business Administration: Major in Business Administration, Nepal December 2016 Skills

• Superior customer service skills Attention to Detail and Enjoyed a fast-paced environment.

• Strong office management knowledge Emphasis on communication with coworkers, staff, and guest

• Advanced MS Office suite Knowledge Good time management and Proficient math skills

• Research and Analytical Skills Customer service award recipient Summary

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