Customer Service Human Resources
Resume:
Tara Collins
Suffolk VA *****
ad1qin@r.postjobfree.com
OBJECTIVE
I am currently pursuing a suitable role where I can leverage strong customer service and advanced payroll processing skills.
EXPERIENCE
Payroll Support Representative * ADP July 2022- Current
Provide guidance and research in response to many questions and issues presented by Client Payroll Administrators.
Provide technology support, support for general Payroll, HR (Human Resources) & Benefits questions as well as payroll processing questions.
Use multiple tools and research resources to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll and tax considerations, considering the differences across states and localities.
interact with multiple ADP (Automatic Data Processing) service organizations as well as third party vendors that provide services to Clients.
Customer Service Administrative Support * Zeiders Enterprises March 2021- Current
Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.
Provide administrative and clerical services.
Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff.
Ensure that information and referral services provided are entered and counted in FFSMIS
Telecommunications Specialist I • Pasquotank Camden 911 Center June 2011- November 2020
Served as a 911 emergency operator and dispatcher. Answers incoming calls from the public promptly.
Provided medical instruction via telephone during medical emergencies. Maintain a state of readiness and alertness for phone calls.
Collected pertinent information from all callers to give to emergency personnel responding to the scene.
Controlled emergencies by using sound judgement and good verbal skills in situations that are chaotic.
Monitored the location and the status of all police officers on patrol.
Performed clerical, administrative, and other duties for emergency service.
Alarm Monitor • United States Coast Guard Base Elizabeth City NC (North Carolina) September 2018- February 2020
Operated communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency.
Questioned caller to determine nature of problem, and number of personnel and equipment needed.
Monitored alarm system signals that indicate the location of fire or other emergencies.
Operated two-way radio to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remove units.
Tested communications and alarm equipment and backup systems to ensure serviceability.
Provided pre-arrival instructions to callers, utilizing knowledge of emergency medical techniques.
Activated alarm system to notify fire stations when necessary.
Police Communications Technician August 2009- August 2010
Received and processed all categories of 911 emergencies. Determined the significance of calls and assigned the appropriate level of Police Officers, Fire Department, Emergency Medical Services, or other Emergency Units as necessary to respond.
KEY SKILLS
COMMUNICATION
Strong Emergency Assessment Skills. Successfully completed numerous public safety courses, provided through the NYPD and Pasquotank Sheriff’s Office, including advanced certifications in Emergency Medical Dispatch and Emergency Fire Dispatch.
Payroll Specialist Skills. Able to process payroll, answer inquiries in relation to payroll, amendments, general ledger, and technical issues.
CORE COMPETENCIES
Well-developed Customer Service & Verbal Communication Skills. Confident and comfortable interacting with people of diverse backgrounds and cultures in highly stressful situations.
EDUCATION
Regent University, Chesapeake, VA (Pursuing) Bachelor of Science in Health Services Administration April 2019- May 6, 2023
Professional Performing Arts Public High School, New City, NY (2005).
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