Customer Service Case Management

SKYLAR

CHAMBERS

S

C Edmond, Ok *****,

405-***-****

ad1oss@r.postjobfree.com

PROFESSIONAL SUMMARY

My knowledge of the guidelines from all home investors, and my skills give me the ability to analyze and coordinate the servicing of homeowners needs whether third-party or in-house. I have the skills needed to ensure satisfaction by the consumer while improving business quality.

SKILLS

• Microsoft Outlook - 10 plus years • Microsoft excel - 10 plus years • Microsoft word - 10 plus years

• 10 key- 10 plus years • FHA Guideline Specialist • Customer Service

• Professional Appearance • Communicate Verbally • Property Information

• Writing • Resident Relations • Critical Thinking Skills

• Written And Oral Communication • Strong Leadership • Case Management

• Interpersonal Skills

EXPERIENCE

Loss Mitt Coordinator Delinquency Coordinator II July 2018 - October 2023 Midland Mortgage, A Division of Midfirst Bank

• Mortgage, a division of MidFirst Bank, )

• Analysis documents to collect initiating application completion

• Collecting information to validate documents received to complete tasks

• Gaining commitment to complete document tasks in a timely manner

• Initiating plans for curing delinquency

• Staying trained and up to date on the latest data security programs for mortgage systems

• Specialized w/ application processing for homeowners. Customer service December 2016 - February 2018

Novad Management/Sutherland global, HUD National Service Center

• For FHA mortgage loans

• Determining if lenders were abiding HUD guidelines

• Explaining terms of FHA mortgage loans to borrowers

• Assisting Reverse Mortgage customers to make sure they have qualifying documentation submitted Assisting title agencies, as well as realtors and mortgage companies with getting correct payoff information for FHA mortgages

•

• Assisting with making sure that natural disaster victims get appropriate funds as appropriated by guidelines. In charge of determining whether issues between borrowers and servicers should be escalated to a HUD specialist for review

•

• Responsible for staying up-to-date on mortgagee letters that were submitted to Servicers on a regular basis. EDUCATION

Oklahoma University Cybersecurity Bootcamp, Cybersecurity Current High School Diploma January 2023

Yukon High School, Oklahoma State University, City, Oklahoma SNHU(Southern New Hampshire University) July 2005

LANGUAGE

Fluent

English

Contact this candidate