Customer Service Manager

EDWIN M. CABRERA

Katy, Tx 832-***-**** ad1i64@r.postjobfree.com

High-performing professional with more than 10 years of Driving experience delivering high-impact work in multiple industries such as Agriculture, Service and local Government. Skilled in developing internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in a fast-paced setting and leverage skills to enable team success. Committed to lifelong learning and going the mile to contribute and facilitate continuous improvement.

SKILLS

Management Problem-Solving Navigation Customer Service

Detail-Oriented Concentration Scheduling Inter-personal Skills

PROFESSIONAL EXPERIENCE

Service Courtesy Driver, Auto Nation, Katy, Tx, May 1, 2023 to present

Performs good customer Service during Delivery and pick up of customers in a prompt and polite manner;

Practice administrative task by completing logs during customer delivery including request customer signature; processing paperwork and turning in vehicle key each night to the service manager;

Maintaining a clean and fresh vehicle by arranging wash schedule for the vehicle as needed, cleaning each night during turn in and performing basic engine maintenance such as check oil, gas fill-up and acquire annual safety inspections;

Ensuring that vehicle is secure prior to end of day shift

Valet Driver, Swickard Auto Group, Houston, Tx, Nov. 1, 2022 to Apr. 30, 2023

Providing good Customer Service by driving client vehicle for Service

Better understanding of navigation to determine best routes around area of service

Using better communication when interacting with clients to deliver an efficient and clear understanding of services being provided.

Maintaining good initiative in actioning other tasks within the service center to avoid idle times i.e. maintaining safety and cleanliness of shuttle cars for service

Admin Clerk, Town Municipality, Philippines, Aug. 2021 to May 2022

Providing good Customer Service by administering clerical tasks such as receiving calls, providing information, processing orders.

Document preparation for signature and maintaining records.

Practicing problem-solving by addressing complaints, receipts issues and certificate of registration

Responsible for maintaining all Municipal vehicle, ensuring all are in good condition and report any damages for repairs;

Conducting inspections in all Tricycle terminals for valid Franchise.

Senior Assistant Dispatch, International Rice Research Institute (IRRI), Philippines, Feb 2016 – Feb 2020

Responsible for receiving travel requests from different departments and scheduling/assigning drivers for trips using One Corporate System (OCS)

Maintaining safety within the department by ensuring all car service are in good condition;

Responsible for checking and encoding trip hours for drivers;

Reviewing and approving Trip tickets hours rendered by each driver for payroll purposes

Accommodating inquiries and requests and resolve travel/trip issues as they arise

Directs and assists drivers for different routes to ensure trips runs smooth and safe

Ensuring an open line of communication with all drivers prior and during trip to ensure schedules are received on time;

Acts as support driver to all IRRI employees as needed

Company Driver for International Rice Research Institute (IRRI)Los Baños Care Services Inc., Philippines

Nov. 23, 2005 – Jun 2013/ Jan 2014 – Jan 2016

Render Driving Service such as shuttle Bus for IRRI employees; coaster bus for students (Dependents of Expats) to International Schools; wife of the Director General for Official Business; Service for personal purposes of employees

Drives ambulance to transfer patient from one hospital to another; water trucks to transfer water from IRRI staff housing to IRRI office;

Provides Customer Service by assisting passengers in all their trips and serve as a Tour Guide for foreign visitors;

Performs Administrative tasks by creating Trip report/ticket; delivery of documents as needed

Ensures vehicles are ready and safe prior to trips.

Assistant-Telephone Operator, International Rice Research Institute (IRRI), Philippines, Jun 2013 – Jan 2014

Practice good communication taking and directing calls within the office,

Taking down notes and messages for employees;

Help keep order in the office by maintaining files and records up to date.

EDUCATION

Colegio de Los Baños, Los Baños Laguna

Bachelor of Science Major in Business Administration

College Level

TRAININGS/SEMINARS

Safe Driving and Road Courtesy Seminar (Feb 2020)

Land Transportation Office, International Rice Research Institute, Philippines

Personal Effectiveness Workshop (Aug 2018)

David Van Eyck, International Rice Research Institute, Philippines

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