Customer Service Intake Specialist
Resume:
Pamela Winston
Raleigh, NC *****
ad1hd7@r.postjobfree.com
Seeking a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Work Experience
Safety Assistant
Wake County Public School System - Raleigh, NC
September 2017 to Present
Assist, and monitor children with disabilities. Administer medicine when required. Intake Specialist
Rex Health Care - Raleigh, NC
May 2011 to August 2011
• Greeted patients courteously, and registered them for scheduled procedure
• Provided responses to patients inquiries about scheduled test
• Handled patients concerns promptly according to hospital policy
• Ensured that data collected allowed for patients treatment to proceed without delay Financial Counselor
Wake Medical - Raleigh, NC
December 2003 to April 2011
• Interviewed each patient at an arranged time
• Collected information for application process
• Explained application process and what was expected of them
• Recommended what would be needed to complete application process Patient Account Representative
Wake Medical - Raleigh, NC
April 2002 to December 2003
• Greeted patients courteously and proceeded with registration process
• Gathered information to complete registration in a timely manner
• Conformed to organizational, state and federal regulations, resulting in maximum reimbursement Intake Specialist
Rex Healthcare - Raleigh, NC
August 1995 to March 2002
• Responsible for high quality data entry associated with the registration of patients
• Ensured that data collected allowed for patients treatment to proceed without delay
• Maintained accurate knowledge of insurance carriers
• Obtained authorizations for outpatient scheduled procedures from insurance companies Education
Certificate in Medical & Dental Assisting
Mandl Training School - Manhattan, NY
1978
Skills
• Medical Scheduling
• Insurance Verification
• Autism Experience
• Medical Office Experience
• Medical Receptionist
Additional Information
Dependable with strong work ethic; Attention to detail and quality work; Customer oriented and strong team player; Proven customer service experience background; Excellent communicator and problem solver with in-depth knowledge in several aspects of hospital finance.
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