Call Center Representative

CHAWANANGWA

THELMA

BEZA

Call Centre Supervisor

EXPERIENCE

2016

2018

TICKET SELLER

AGMA MOTORS Blantyre, Malawi.

Welcoming customers.

Give the right information about bus schedules.

Selling tickets.

Cashering.

2018

2020

CALL CENTER REPRESENTATIVE

Telekom Networks Malawi (TNM)

Blantyre, Malawi.

Answering calls and providing with the right

information to customers.

Handling customers complaints an queries.

Escalating cases to the appropriate departments

based on customers needs.

Following up the cases on behalf of the customer

Calling frequently calling customers asking if we

were able to assist them accordingly.

Jan 2021

Dec 2021

CARE ASSISTANT

Mirriam Simbota Blantyre Chileka

Taking care of Mrs Mirriam Simbota. by cooking

Helping her daily with the excercises

Giving her medications in the right time.

Hleping with basic support.

Jan 2022

Present

CALL CENTRE AGENT

Telekom Networks Malawi (TNM)

Blantyre, Malawi.

Been appointed to act on the position of Call

Centre Supervisor.

EDUCATION

Jan 2012

Dec 2014

HIGH SCHOOL DIPLOMA IN

HOSPITALITY AND TOURISM

MANAGEMENT

Malawi Institute of Tourism (MIT)

Blantyre, Malawi.

Jan 2015

Dec 2015

CERTIFICATE IN CUSTOMER

SERVICE EXCELLENCE AND

BUSINESS ETIQUETTE

Business Consult Africa

Blantyre, Malawi.

Jun 2023

Jun 2023

CERTIFICATE IN FIRST AID

Florence Academy

Leman Street, London.

Jul 2023

Jul 2023

CERTIFICATE IN MENTAL HEALTH

AWARENESS

Florence Academy

Leman Street, London.

ad1hct@r.postjobfree.com

Telekom Network Malawi (TNM) St johns

road, Livingstone Towers, 5th floor

+265*********

OBJECTIVE

Dedicated and results-driven Customer Service

Professional with 8 years of experience delivering exceptional service in a fast-paced environment.

Proven track record of exceeding customer

expectations, resolving issues, and building lasting client relationships. Seeking to leverage my

expertise in communication, problem-solving, and

empathy to contribute to a customer-centric

organization's success and Compassionate and

highly skilled Support Worker with a passion for

assisting individuals in need. With 1 year of

experience in providing personalized care,

emotional support, and promoting independence

for diverse client populations, I am committed to

making a positive impact in their lives. Seeking an opportunity to utilize my strong interpersonal

skills, patience, and commitment to enhancing the

well-being of those I serve within a dynamic

support worker role.

SKILLS

LANGUAGES

Chichewa Native

English Advanced

· Customer assistance

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