Security Officer Service Representative
Resume:
CONTACT
ad1gu7@r.postjobfree.com
412-***-****(mobile)
Pittsburgh, PA
EDUCATION
Vocational/Technical Certificate
Advertising and Illustrations The Art Institute of Pittsburgh 08/1987 - 11/1989
High school graduate or equivalency certificate (GED) Shaker Heights High School 08/1981 - 06/1984
EXPERIENCE
GardaWorld Security Services Pittsburgh, PA
SECURITY OFFICER 12/2021 - PRESENT
I’m a certified highly trained security officer working with the cutting
Edge security technology.
Visionet Systems Inc Coraopolis, PA
CLIENT SERVICE REPRESENTATIVE 06/2019 - 11/2021
Responsible for reviewing mortgage documents, keying data from those images to create Lien Releases and Assignments, Quality Control review of peer work, Chain-of-Title research, recording documents (E-record and Mail-Away), bulk printing, imaging, preparing Borrower letter and County recording mail-away packages according to Checklist, meeting daily production and quality metrics and highly professional phone interaction with County recording offices.
Additional duties included shipping reviewed documents as requested from the clients.
Bny Mellon Pittsburgh, PA
CLIENT SERVICE REPRESENTATIVE 09/2010 - 06/2019
Reviewed all Fannie Mae Mortgages and made the corrections to bring the mortgages in compliance with all County and State laws throughout the United States. Responsible for reviewing mortgage documents, keying data from those images to create Lien Releases and Assignments, Quality Control review of peer work, Chain-of-Title research, recording documents (E-record and Mail-Away), bulk printing, imaging, preparing Borrower letter and County recording mail-away packages according to Checklist, meeting daily production and quality metrics and highly professional phone interaction with County recording offices.
Additional duties included shipping reviewed documents as requested from the clients.
Allied Security Pittsburgh, PA
SECURITY GUARD 11/2007 - 08/2010
Locked doors and gates of entrances and exits to secure buildings. Answered alarms and investigated disturbances. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrolled commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Bell South/at & T Atlanta, GA CUSTOMER SERVICE WORK/ADVERTISING
12/1989 -
11/2007
Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers. Referred unresolved customer grievances to designated departments for further investigation. Determined charges for services requested, collect deposits or payments, or arrange for billing.
References are available upon request
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